Online Academic Advisor

POSITION: Online Academic Advisor

SUPERVISOR: Assistant Director of Online Academic Advising

DEPARTMENT: Distance Education & Academic Advising

LOCATION: On-campus, located in Tiffin, OH

JOB TYPE: Full-time

SOC CODE: 21-1012

General Job Description for the Online Academic Advisor:

The Online Academic Advisor is responsible for the retention, persistence, and graduation of enrolled students in their assigned territory. The Online Academic Advisor will evaluate students' academic progress; guide them in determining their academic interests and objectives, and help them to locate and navigate the resources they need to complete their degree program. The Online Academic Advisor may be asked to assist with recruitment efforts, i.e., recruiting and attracting a qualified and diverse student who meets Tiffin University’s enrollment and academic needs, which is a top priority.

This position entails frequent phone, written, email, and virtual correspondence.

The Online Academic Advisor is a part of the online academic advising team, which focuses on all aspects of student services for the online undergraduate and graduate student population. The primary responsibilities are to provide quality student services and advising for online undergraduate and graduate programs. The Online Academic Advisors serve as a one-stop shop for students to provide general University information and direct the student to the appropriate office or individuals for assistance.

• Assist with learning and understanding academic requirements, including core education and college requirements.
• Assistance with course selection and registration of new and current students.
• Initiate contact with students each semester by phone, email, text, and other forms of correspondence.
• Promote career service products and resources.
• Assist with student financial aid information.
• Assist with financial aid and billing concerns.
• Degree audit, petition, and graduation application assistance and preparation.
• Assistance with the assimilation into University (online) life.
• Liaison to internal and external stakeholders on behalf of the students.
• Gather and disburse appropriate documents and information to assist students with the readmission process, transfer credit, and other student concerns and issues.
• Track, monitor, and follow up with student attendance.
• Notify and assist students to ensure they are prepared financially for each upcoming semester.
• Process add/drop forms.
• Populate and maintain accurate data in Power Campus.
• Monitor the academic progress of degree-seeking students.
• Provide intervention and assistance for students in academic distress and on probation.
• Implement and manage strategies in relation to inactive students.
• Obtain student and alumni testimonials.
• Assist with commencement activities.
• Work with the Assistant Director of Online Academic Advising and the Director of Online Enrollment Management, as well as other university department heads, on new initiatives associated with retention, persistence, graduation, at-risk students, and innovative and transformative programs.

• A bachelor’s degree is required.
• A Master’s degree is preferred.

• Strong interpersonal skills, including the ability to develop and maintain effective, collaborative professional relationships with staff and faculty colleagues.
• Strong listening and organizational skills.
• Strong communication skills, both oral and written, are essential.
• Ability to think creatively and strategically.
• Strong computer skills and ability to quickly adapt to new technology.
• Ability and willingness to work evenings and weekends.
• Understanding of and commitment to Tiffin University’s Guiding Principles.

Tiffin University offers a collaborative, mission-driven environment where your financial expertise directly supports student success and institutional growth. We value innovation, transparency, and partnership—and provide the opportunity to make a meaningful impact.

At Tiffin University, we believe in taking care of our employees. That’s why all full-time employees enjoy a…