Service Technician Trainer - Appliance Installation & Delivery

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The ideal candidate brings a strong combination of training facilitation capability and a strong working knowledge of appliance delivery and installation with a passion for developing frontline talent and improving performance through hands-on learning.

Location, Travel and Relocation Assistance:

Hub-based in Dallas, TX, delivering hands-on training programs for associates traveling from across the  travel (10–25%) to support field coaching, reinforcement, and operational alignment.

On weeks without scheduled training, some remote work flexibility may be available, based on business needs.

Relocation assistance available for candidates outside of Dallas.

Responsibilities:

Training Delivery & Facilitation Deliver in-person and virtual training for appliance delivery and installation associates, including new hire onboarding, upskilling, and refresher training.

Facilitate hands-on, lab-based training at the Dallas hub, including demonstrations, guided practice, and skills validation aligned to installation and safety standards.

Conduct ride-alongs and in-market field observations to coach associates, reinforce best practices, and identify opportunities for performance improvement.

Adjust facilitation techniques to meet the needs of diverse learners, roles, and experience levels.

Curriculum & Content Support Assist in the development, maintenance, and continuous improvement of training materials, including:

Installation and delivery standard work Safety procedures, tools, and equipment usage

In-home professionalism and customer experience expectations

Quality, documentation, and compliance processes

Partner with subject matter experts (SMEs), operations leaders, and Learning & Development to ensure training content remains current with evolving products, processes, and policies.

Collaborate with Ferguson Academy Content Creation to create and update printed materials, job aids, and instructional resources used during training and in the field.

Training Effectiveness & Measurement Track training attendance, completion, and proficiency through Workday.

Support assessments, knowledge checks, and skills validations to measure training effectiveness and associate readiness.

Collect feedback from participants and leaders, analyze results, and recommend enhancements to training content, delivery methods, or reinforcement strategies.

Support structured installer development and proficiency frameworks (e.g., installer levels or certifications), including tracking progress and readiness.

Stakeholder Partnership & Operational Alignment Collaborate with branch, market, and regional leaders to understand performance gaps and training priorities.

Partner with Academy & Talent teams to align training delivery with onboarding, compliance, and talent development initiatives.

Assist with training logistics, including scheduling, class coordination, materials, tools, and lab readiness.

Help communicate and promote training programs and schedules to leaders and frontline teams.

Continuous Improvement Stay current on best practices in adult learning, facilitation, and frontline workforce development.

Identify opportunities to improve onboarding effectiveness, reduce quality defects, enhance safety…