Administrative Support II - Student Financial Services

Administrative Support II - Student Financial Services

Fox Valley Technical College (FVTC)

Job Category
:
Regular Support Staff

Worksite
:
Appleton Main Campus

Hours per Week
: 40

This position provides administrative support to the Student Financial Services team, ensuring confidentiality in all tasks. The role manages initial customer service and triage functions, maintains student financial services records, and communicates relevant information to students and the broader college community.

Monday through Thursday: 8:00 AM – 4:30 PM OR 9:30 AM – 6:00 PM;
Friday: 7:30 AM – 4:00 PM.

• Serve as a primary contact for providing Student Financial Services information to prospective and current students.
• Communicate key information about student finance, financial aid, student resource navigators, and veteran education benefits.
• Assist students with finance‑related processes, including FAFSA completion, payment procedures, and provide resources and referrals.
• Manage general email inboxes for the department, ensuring timely and professional responses to student inquiries and routing messages to the appropriate staff when necessary.
• Serve as a liaison between Student Financial Services and other areas of Fox Valley Technical College, facilitating understanding of related Student Services processes.
• Handle sensitive student matters professionally, including referring concerns to the manager when appropriate.

• Maintain organization and processes in the imaging system for Student Financial Services, ensuring accurate documentation and workflow.
• Assist with administrative duties related to student financial services projects for the Director of Financial Aid, Student Finance Manager, and Student Resource Manager.
• Assist in the coordination of Student Financial Services outreach workshops (scheduling dates, rooms, labs), submit work orders, and maintain inventory of handouts.
• Assist in state and federal reporting requirements related to Student Financial Services.

• Coordinate recruitment, hiring, and training of student workers, including marketing, working with HR, and collaborating with teammates.
• Assist in evaluating student worker performance, providing coaching and conflict resolution when necessary.

• Associate Degree in a business‑related program.
• Two years of recent related experience, preferably in an educational institution.

• Intermediate skills in Microsoft Word, Excel, and PowerPoint.
• Experience in Workday (preferred).

• Work is generally in person, with occasional remote work opportunities.

• Sitting: extended periods at a computer.
• Mobility: occasional mobility for meetings or events.
• Lifting/Carrying: occasional light to moderate items (5–20 lbs).
• Repetitive motions: typing without discomfort.
• Communication: clear verbal and written communication skills.

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities.

Pay Rate: $21.88 – $25.74 per hour, based on factors including experience, qualifications, and market data.

Benefits include medical, dental, vision insurance, retirement contributions, paid vacation, sick leave, holidays, bereavement leave, and other leave. Additional workplace amenities available at the Appleton Main Campus include an onsite health and wellbeing clinic, fitness center, child care, library, and cafeteria.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution, providing equal opportunity to all persons, including members of underrepresented racial and ethnic backgrounds, females, veterans, and individuals of all abilities. For questions regarding the College's nondiscrimination policy, contact Rayon Brown wn6751 or Dan Squires ires
3328.

the College's website.