Admissions Representative; Remote

Admissions Representative

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

This is a remote work-from-home position. We will consider applicants that reside in the following states:
Arizona, Idaho, Indiana, Florida, Ohio, Missouri, Nevada, South Carolina, Texas, and Utah. The hours of operation are 5:00 am to 7:00 pm (Monday Thursday), and 7:00 am 4:00 pm (Friday) Arizona time. Please make sure you are available and willing to work these hours based on your current time zone. (Example: 5am to 7pm AZ = 8am to 10pm EST depending on the time of year).

Additional overtime and weekend work may be required as needed.

Pay Range: $24.03 per hour. Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:

• Medical
• Dental
• Vision
• HSA
• Telemedicine
• An Award-Winning Wellness Program
• Tuition Assistant Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• Volunteer Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home

(
* includes domestic partner coverage)

Position Summary of the Admissions Representative:

The Admissions Representative inspires and delivers unsurpassed levels of advisement to all prospective and new students at Bryan University. As a change agent for innovation in admissions and higher education, the Admissions Representative embraces continuous process improvement and leading-edge technologies designed to prepare students for success in their undergraduate certificates and degree programs. The Admissions Representative is a self-starter, solutions-oriented, and is energized and driven by providing prospective and new students with 'best-in-class' advisement that enables students to realize their educational goals.

Key Responsibilities of the Admissions Representative:

• In the interview process, the Admissions Representative evaluates prospective students’ academic goals and provides an overview of BU’s educational offerings to assist in the prospective student’s decision-making process
• In the interview process, the Admissions Representative facilitates the applicants’ chosen educational pathway by guiding them through the admissions process in pursuit of an undergraduate certificate, undergraduate, or graduate degree
• Throughout the admissions process, the Admissions Representative sets the example of excellence in assisting applicants to succeed and maintains exceptional communication with prospective students, applicants, and enrolled students from the first contact to the beginning of the admissions process and through to the first day of class
• Resolving students’ questions and concerns throughout the enrollment process
• Utilizing students outreach methods such as outbound calls, emails, and text messaging to provide proactive guidance and support
• Effectively utilize the call center management system statuses to effectively manage inbound calls
• Partners with the Associate Dean to create a plan to achieve or exceed monthly performance goals and exhibits personal accountability to execute the plan consistently and effectively
• Embraces professional development, training, and coaching opportunities and demonstrates learning in progressive improvement in skills, knowledge, and abilities in advisement role and as an informal leader
• Effectively utilizes reports and tracking tools to assess individual progress against key performance indicators such as student contacts, interviews, admissions application processing, completion of student retention activities, and student outreach
• Contributes to building a high level of team morale, trust, and mutual support within the team and department
• Demonstrates and promotes high ethical standards and adheres to…