Remote Enrollment Counselor II

Position Details

Position Title: One Stop Counselor II

College/Division: NMSU Global Campus

Department: 960002-NM ONLINE HUB

Location: Remote

Target Hourly/Salary Rate: $43,908.80;
Commensurate with qualifications

Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent upon Funding: Yes

Standard

Work Schedule:

Standard (M-F, 8-5)

Work Eligibility: Not eligible in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.

The New Mexico Online Hub is a statewide resource created to strengthen higher-education institutions and expand opportunities for learners across the state. This position provides comprehensive support for enrollment management activities within the online hub, actively managing prospective students through the enrollment funnel from inquiry to admission. Executes proactive outreach, application support, and cross‑functional coordination to improve conversion and ensure a seamless, student-centered experience.

• Manage a pipeline of prospective students, providing proactive outreach and consistent follow‑up through admission.
• Deliver individualized guidance on application completion, requirements, and next steps.
• Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams.
• Monitor and document student progression in CRM systems to support tracking and reporting.
• Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders.
• Identify and elevate barriers impacting conversion and student experience.
• Support recruitment initiatives, virtual events, and onboarding activities.
• Assist with training and onboarding of new team members as needed.
• Ensure compliance with FERPA and institutional policies.
• Contribute to continuous improvement of enrollment processes and overall team success.

Required

Education and Experience:

Associate's Degree + 4 years of relevant experience OR Bachelor's Degree + 2 years of relevant experience.

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non‑merit factor.