Instructional Designer II

About SCAN

Founded in 1977 as the Senior Care Action Network (SCAN), we serve more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington. Our nonprofit health organization focuses on Medicare Advantage, integrated care models, and next‑generation care delivery for older adults.

The Instructional Designer II is responsible for designing, developing, and implementing high‑quality training programs and materials for employees and operations teams. The role involves collaborating with subject matter experts (SMEs) to create engaging and effective learning experiences that enhance the knowledge and skills of the workforce, ultimately improving the quality of service provided to Medicare insurance consumers.

• Conduct in‑depth training needs assessments to identify gaps in knowledge and skills among employees and operations teams.
• Collaborate with department heads and SMEs to define training requirements and objectives.
• Design and develop comprehensive training curricula, including detailed course outlines, lesson plans, and learning objectives.
• Create a variety of training materials such as presentations, handouts, videos, and interactive modules, ensuring alignment with adult learning principles.
• Develop engaging and interactive training content that is accurate, up‑to‑date, and compliant with Medicare regulations and company policies.
• Utilize multimedia and technology to enhance the learning experience and make training more accessible.
• Use learning management systems (LMS) and other technology tools to deliver and manage training programs.
• Coordinate the delivery of training programs, including scheduling, logistics, and facilitation.
• Conduct training sessions, both in‑person and online, to ensure consistent and high‑quality instruction.
• Provide guidance and support to junior instructional designers and trainers.
• Evaluate the effectiveness of training programs through pre‑ and post‑training assessments, surveys, and feedback.
• Analyze evaluation results to identify areas for improvement and make data‑driven recommendations.
• Continuously refine and update training materials based on feedback and changing regulatory requirements.
• Work closely with cross‑functional teams to ensure training programs meet the needs of all stakeholders.
• Communicate training plans, progress, and outcomes to management and other relevant parties.
• Facilitate meetings and workshops to gather input and feedback from SMEs and learners.

• Associate’s Degree or equivalent; preferred 3–5 years of related experience as an instructional designer, ideally within a health plan or healthcare organization.
• Strong proficiency in instructional design principles and methodologies.
• Ability to develop a wide range of training content, including multimedia and interactive elements.
• Advanced skills in using LMS platforms, authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia), and other e‑learning technologies.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Access, Outlook, Teams) and Visio.
• Strong analytical skills to assess training needs and evaluate program effectiveness.
• Project management skills to manage multiple training projects simultaneously and deliver on time.
• Solid understanding of Medicare regulations and compliance requirements.

• Base salary range: $71,700 to $103,732 annually.
• Mostly remote work model.
• Annual employee bonus program.
• Robust wellness program.
• Generous paid‑time‑off (PTO).
• Eleven paid holidays per year, plus one floating holiday and one birthday holiday.
• Excellent 401(k) retirement savings plan with employer match and contribution.
• Robust employee recognition program.
• Tuition reimbursement.

SCAN is a proud Equal Employment Opportunity and affirmative action workplace. We consider employment applications without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, marital status, disability, protected veteran status or any other status protected by law. A background check is required. We are committed to creating a workforce that reflects our communities through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

The contractor will not discriminate against employees or applicants on the basis of inquiries about compensation. Employees who have access to compensation information may disclose it only in response to a formal complaint or in furtherance of an investigation, proceeding, hearing, or action, consistent with legal duty.