Branch Supervisor, UT Libraries

Purpose

The Branch Supervisor manages daily operations of the Life Science Library by overseeing service desk operations, providing customer and reference services, and ensuring access to library materials and services. The role leads and supports staff, collaborates with library partners to support collections and access, and provides technology assistance to meet user needs, while contributing to the overall effectiveness of library operations through teamwork and service coverage as needed.

Branch Supervisors are members of the In‑Person User Experience Branch Services unit of UT Libraries.

• Oversee service desk activities. Provide customer services to library users. Explain and support library policies and procedures. Provide reference assistance and referrals for life science subjects in person and remotely. Supervise and contribute to the circulation of library materials and stacks maintenance activities.
• Supervise, hire, and train staff and student workers. Review and approve timesheets. Maintain library's statistical reports.
• Oversee processing and supervision of course materials. Oversee materials paging and document delivery/scanning for library.
• Collaborate with liaison librarians, the Collection Management Cross‑functional Team, and the Collection Logistics team on collection development and space planning. Provide technical services assistance. Work with Content Management staff to identify and correct access problems.
• Provide computer assistance and troubleshoot software and equipment.
• Participate in departmental, unit, and library meetings. Serve on committees, functional teams, and working groups, as stakeholders, and/or projects as needed and related to departmental responsibilities. Attend training initiatives as directed by the Manager of Branch Services.
• Other related functions as assigned including providing intermittent service coverage for other library locations as needed.

• High School diploma (or GED) and four years of library work experience or relevant customer service experience (retail, bookstore, service industry, etc.).
• Demonstrated strong user/customer service skills and orientation.
• Commitment to creating a welcoming library environment for all library users and staff.
• Demonstrated evidence of strong interpersonal skills and effective written and verbal communication skills.
• Comfort working with printers, scanners, and computers.
• Demonstrated ability to independently make decisions, manage workflows, and solve problems.
• Demonstrated ability to work as a member of a team.

• Bachelor’s degree or higher.
• Experience staffing a service point in a library setting.
• Experience using library circulation systems.
• Experience providing research help using library resources.
• Experience supervising staff.
• Experience working in an academic STEM Library.

$46,000 + depending on qualifications

• Typical office and library conditions.
• Repetitive use of a keyboard at a workstation.
• Varying levels of physical requirements, including frequent standing, walking, and lifting, and occasional climbing stairs, bending, kneeling, and pushing.

Monday-Friday, 9am-6pm. Work is on-site on UT Austin campus. Position does not support remote work.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.