Program Officer, Instructional Design

Expires on June 18, 2026

The IRC is seeking a Program Officer, Instructional Design. This position will support the IRC’s efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. The role will design and deliver call center staff-facing learning resources in concert with subject matter experts on the team and in line with contractor requirements and an established training plan.

• Assist the sub-contract team in successfully executing a vision for call center staff training and development
• Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
• Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
• Facilitate virtual and in-person training programs
• Develop eLearning modules, job aids, and other multimedia learning tools
• Contribute to the Call Specialist Handbook development and ongoing updates as needed
• Identify and implement educational technologies to support training approaches
• Assist in maintaining training records for call center staff
• Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
• Support the program’s established training plan

• Position reports to:
  Deputy Director, Learning (Lead Training Specialist)
• Position directly supervises: N/A
• Indirect reporting: N/A
• Other internal and/or external contacts:
  Works closely with subject matter experts, may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis

• Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)
• Graduate degree highly desired
• Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
• Fluent in English required, both spoken and written; proficiency in Spanish highly preferred.
• Proven ability to develop training curricula, help documentation and other support materials
• Deep understanding of instructional design principles (including adult learning theory)
• Instructional Design certification preferred
• Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
• Experience with webinar software
• Top-notch writing, editing, and presentation skills
• Proficiency with the MS Office suite
• Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
• Fast learner, creative problem solver
• Experience engaging with subject matter experts and building collaborative trainings
• Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
• Familiarity with ORR unaccompanied children programming a plus
• Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.