Senior Student Manager-Membership & Outreach-Tennis

Location: University Park

APPLICATION INSTRUCTIONS:

* CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

* CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

* If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University

Department/Area:
Campus Recreation, Membership and Outreach

Position Title:

Senior Manager
- Tennis Center

Reports To:

Coordinator of Reservations, Membership, and Outreach

Description:

Senior Managers must be able to demonstrate leadership skills and uphold Campus Recreation policies and procedures to the patrons of the Penn State University community. They must have knowledge and skills to offer concise information for training and development offerings for Membership and Outreach student staff at the Tennis Center. Senior Managers must be able to work independently and take the initiative to provide new ideas and training concepts for the benefit and improvement of the Membership and Outreach area at the Tennis Center.

Responsibilities

* Assist with the management of daily area procedures and appropriate utilization of resources such as planning and preparing content, materials, and set-up/tear down of student staff development and trainings.

* Assist with the development and facilitation of training student staff related to Membership and Outreach at the Tennis Center.

* Oversight of tracking student staff day to day operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.

* Assist Membership and Outreach professional staff with membership, outreach, court reservations, court fees, and rental equipment.

* Assist Managers with oversight of Reserve My Court and Connect
2.

* Monitoring to ensure we are in compliance with AD 39.

* Primary oversight of outreach event preparation and execution.

* Assisting with fielding patron concerns via tenniscenter email.

* Assist with the recruitment and hiring process.

* Assist with the evaluation and accountability of student staff.

* Actively participate in collaborative work and development.

* Attend Campus Recreation department staff meetings.

* Complete additional duties as assigned by supervisor.

Personal/Professional Development and Responsibilities

* Attend and participate in all trainings, in-services and meetings within employee group and department wide, including Fall/Spring Trainings.

* Document student staff performance, both positive and negative, via written forms to provide feedback to employees, forward to professional staff

* Be receptive to professional and personal development

* Balance time commitments

* Give and receive feedback

* Recognize limitations and work to improve

* To function as a contributing member of the Campus Recreation team

Expectations

* Utilize When to Work to communicate work availability to supervisors and co-workers.

* Respectfully manage disagreements, model positive rapport with patrons and employees.

* Decisive decision making in the absence of professional staff.

* Role model appropriate behavior always, including in online communities.

* Maintain regular and frequent communication with supervisory team.

* Ability to interact with diverse groups through a variety of situations.

* Job performance may include all the duties and responsibilities of positions in lower tier levels.

Requirements

* Ability to positively interact with patrons and employees alike.

* Must successfully complete the following 3 clearances:

o PA State Police Criminal Background Check

o PA Child Abuse History Clearance

o FBI Criminal Background Check

* Successfully complete…