Administrative Support II - Student Financial Services

Job Category

Regular Support Staff

FVTC Worksite

Appleton Main Campus

Hours Per Week

40

Note to internal applicants:
Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.

Job Description Summary

This position provides administrative support to the Student Financial Services team, ensuring a high level of confidentiality in all tasks. The role is responsible for initial customer service and triage functions, maintaining student financial services records, and communicating relevant information to students and the broader college community. The employee will interact with students and support financial aid staff, student finance staff, student resource staff, and veteran education benefits staff

Work Schedule:

Monday through Thursday: 8:00AM - 4:30PM OR 9:30AM - 6:00PM;
Friday:7:30AM - 4:00PM.

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

Student Support & Services:

* Serve as a primary contact for providing Student Financial Services information to prospective and current students.

* Communicate key information about student finance, financial aid, student resource navigators, and veteran education benefits.

* Assist students with finance-related processes, including FAFSA completion, payment procedures, and provide resources and referrals.

* Manage general email inboxes for the department, ensuring timely and professional responses to student inquiries and routing messages to the appropriate staff when necessary.

* Serve as a liaison between Student Financial Services and other areas of Fox Valley Technical College, facilitating understanding of related Student Services processes.

* Handle sensitive student matters professionally including referring concerns to the manager when appropriate.

Administrative Support:

* Maintain the organization and processes in the imaging system for Student Financial Services, ensuring accurate documentation and workflow.

* Assist with administrative duties related to student financial services projects for the Director of Financial Aid, Student Finance Manager, and Student Resource Manager, ensuring tasks are completed accurately and efficiently.

* Assist in coordination of Student Financial Services outreach workshops (i.e. scheduling dates, appropriate conference rooms, classrooms, and computer labs). Submit work orders to facilities and media for proper room set ups and maintain inventory of workshop handouts.

* Assist in state and federal reporting requirements related to Student Financial Services.

Student Worker Coordination

* Coordinate recruitment, hiring and training of student workers. This includes marketing efforts to recruit student workers; working with HR in the interview and hiring process; and, collaborating with other team members to coordinate and facilitate student worker training.

* Assist in the evaluation of student worker performance, providing coaching and/or conflict resolution when necessary.

Minimum Qualifications

Education and/or Experience Requirements:

* Associate Degree in business related program, AND

* Two years of recent related experience, preferably in an educational institution

Licenses, Certifications, and Other Requirements:

* Intermediate skills in Microsoft Word, Excel, and PowerPoint.

* Experience in Work Day is preferred.

In evaluating candidates for this position, Fox Valley Technical College may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Work Environment

* In general, work must be completed in person, however there is opportunity for occasional remote work.

Work environment may change based upon college needs.

Physical Requirements

* Sitting:
This role requires extended periods of sitting while performing tasks and utilizing computer systems.

* Mobility:
While much of the work is desk-based, occasional…