Program Officer, Instructional Design

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary The IRC is seeking a Program Officer, Instructional Design. This position will support the IRC’s efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. The role will design and deliver call center staff-facing learning resources in concert with subject matter experts on the team and in line with contractor requirements and an established training plan.

Major Responsibilities:

Assist the sub-contract team in successfully executing a vision for call center staff training and development

Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content

Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback

Facilitate virtual and in-person training programs

Develop eLearning modules, job aids, and other multimedia learning tools

Contribute to the Call Specialist Handbook development and ongoing updates as needed

Identify and implement educational technologies to support training approaches

Assist in maintaining training records for call center staff

Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff

Support the program’s established training plan

Key Working Relationships:

Position reports to:
Deputy Director, Learning (Lead Training Specialist)
Position directly supervises: N/AIndirect reporting: N/AOther internal and/or external contacts:
Works closely with subject matter experts, may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis

Job Requirements:

Bachelor’s Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)
Graduate degree highly desired

Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs

Fluent in English required, both spoken and written; proficiency in Spanish highly preferred.

Proven ability to develop training curricula, help documentation and other support materials

Deep understanding of instructional design principles (including adult learning theory)
Instructional Design certification preferred

Experience contributing to program monitoring and evaluation (data collection, management, and reporting)

Experience with webinar software

Top-notch writing, editing, and presentation skills

Proficiency with the MS Office suite

Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment

Fast learner, creative problem solver

Experience engaging with subject matter experts and building collaborative trainings

Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment

Familiarity with ORR unaccompanied children programming a plus Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Working Environment:
Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation: (Pay Range: $70,000- $85,000) Posted pay ranges apply to US-based candidates.…