Professional Learning Coach

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit

Location: Texas

Remote

Fully remote home office position with travel required. Bilingual Spanish speaking candidates located in Arizona, New Mexico, Texas, Oklahoma, Arkansas, Louisiana are invited to apply.

The Professional Learning Coach provides the highest quality professional learning, in person and online, focused on supporting teachers and leaders with implementation of their HMH solutions. This work focuses on onboarding, planning, improving instructional learning practices, and supporting increased student achievement. The Coach is an HMH ambassador, promoting services, curriculum solutions, and resources. You will lead by example, invite educators to deepen their knowledge, and stretch their thinking.

The Professional Learning Coach is a reflective practitioner who invests in learning for themselves and others.

Working in Professional Services, you will be responsible for the following primary duties:

• Training and
  
  Coaching:
  
  Brings content to life and facilitates meaningful learning experiences
  • Dynamic Facilitation
    :
    • Responsible for the delivery of direct, revenue-generating service events (weekly availability must reflect the ability for customer to confirm a minimum of 10 hours/week).
    • Works to maintain an individual standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 55 or higher for session facilitation and coaching.
    • Provides focused, meaningful, and relevant professional learning and coaching experiences.
    • Plans and prepares with a flexible and engaging approach to adult teaching and learning.
    • Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning.
    • Amplifies and elevates diverse teachers' voices.
    • Demonstrates versatility to be responsive to teacher and district needs.
    • Personifies HMH values through actions and intentional language.
  • Student-Centered Coaching
    • Leads solution-centered conversations and messaging with educators focused on student growth.
    • Uses a variety of coaching practices to further teacher-selected goals.
    • Recommends connected HMH resources to support instruction when appropriate.
    • Uses assessment and report data to individualize and differentiate support.
• Account Preparation and Support:
  Accepts assignments, prepares for delivery within their content expertise, and communicates effectively to our customers and to HMH staff (in writing, through conversations, use of Salesforce, and Box)
  • Is responsive within 24 business hours to internal partners and customers.
  • Maintains an up-to-date calendar, with ample availability for staffing/scheduling of events.
  • Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders who will participate.
  • Communicates with the customer and/or internal Services staff to ensure support is aligned with the district/school needs and goals are consistent.
  • Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account.
  • Communicates with customers in preparation for the event (e.g., sending Zoom links) and confirms delivery of service within 24 hours of the session.
  • Monitors and contributes to account data as necessary according to the implementation/success plan.
• Growth and Development:
  United in a shared commitment and focus on Inquiry, Curiosity, and Transparency
  • Educational and Program Expertise
    • Invests in ongoing enablement and skill development for self and others.
    • Completes internal program and delivery readiness training & credentialing.
    • Supports the improvement of teaching and learning through an SEL and equity lens.
    • Develops a deep understanding of HMH programs and services, beyond initial certification coursework, to serve as experts on program(s), pedagogy, Professional Learning practices, and implementation.
    • Understands evidence-based practices to support instruction, assessment, and professional learning.
    • Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best…