Program Mentor Trainer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Professional 304

Pay Range: $49,800.00 - $74,600.00

Job Description

The Program Mentor Trainer is responsible for designing, delivering, and evaluating training for mentors to ensure high-quality, student-centered support. This role partners with Mentor Operations and Strategy teams to align training efforts with university standards and strategic goals. Supports professional development through engaging facilitation, up-to-date resources, and best-in-class learning experiences that empower mentors to thrive in their roles.

Primary Responsibilities

* Designs and facilitates training sessions for mentors across various academic programs and service models

* Collaborates with Mentor Operations teams to align training with performance and quality expectations

* Develops and organizes training materials, resources, and certification modules

* Supports ongoing improvement of mentor training through feedback, assessments, and learning analytics

* Stays current with mentoring best practices and translates industry trends into impactful learning experiences

* Partners with Mentor Strategy & Operations leaders to ensure consistent and relevant mentor development

* Participates in team meetings, cross-functional collaboration, and continuous learning initiatives.

* Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications:

Knowledge, Skills, and Abilities

* Strong facilitation and presentation skills for both virtual and in-person training

* Ability to create inclusive and engaging learning environments

* Strong interpersonal skills and the ability to build rapport across diverse populations

* Proficiency in written and verbal communication

* Ability to work independently and meet deadlines with minimal supervision

* Must maintain confidentiality and comply with FERPA and WGU policies

* Adaptability to work in a dynamic, remote-first environment

* Ability to provide excellent service to internal stakeholders and learners

* Availability to travel for summits or training retreats (up to 25%).

Education

* Bachelor's degree required.

Experience

* 3 years of experience in training, teaching, or mentoring; experience developing and delivering training involving complex subject matter.

* Experience with CRMs, learning platforms, or learning management systems (LMS).

* Must successfully obtain the required training certification within six (6) months of hire to meet role expectations and maintain eligibility for the Trainer position.

Preferred Qualifications

* Master's degree preferred.

* Experience in coaching, mentoring, or adult learning

* Certifications in training or coaching (e.g., Prosci, Instructional Design, Trainer Certification)

* Experience in leadership development or DEI training

* Fluency in Spanish or ASL a plus

* Background working with underrepresented or marginalized populations

* Experience designing e-learning content

* Inside Track Coaching certification or demonstrated experience applying Inside Track coaching methodologies.

Physical Requirements

* Remote work with standard office equipment use

* Occasional travel required (e.g., WGU Summits, mentor retreats)

* Requires prolonged sitting, concentration, and interaction via virtual platforms

* Reasonable accommodations provided for individuals with hearing or visual impairments

* Prolonged periods sitting at a desk and working on a computer.

* Must be able to lift up to 15 pounds at times.

This position requires occasional travel of up to 20%, including required attendance at designated…