Sr. Technical Instructor Job New Bedford Massachusetts USA,Education / Teaching

Technical Training Specialist – North Andover, MA (Hybrid)

Primary Responsibilities

Conduct hands‑on and virtual instructor‑led training on a variety of Watts product lines and plumbing system solutions for contractors, distributors, engineers, and other audiences. (40%)
Design and develop new training curricula and revise existing content for instructor‑led, Lunch & Learns, and e‑Learning, partnering with product engineering, technical support, sales, and marketing to source accurate product information, specifications, and graphics. (25%)
Partner with internal stakeholders and external customers to identify training gaps, obtain feedback, and deliver solutions that improve product knowledge, installation quality, and customer satisfaction. (10%)
Mentor and coach other Technical Instructors and Instructional Designers to maintain consistently high training quality across the organization. (10%)
Ensure all training equipment, lab facilities, and demonstration units are fully operational, properly maintained, and consistent with Watts quality standards and customer expectations. (5%)
Contribute to the development of training program policies, procedures, standards, and templates; lead and direct instructional design projects as assigned. (5%)
Assume responsibility for other projects and duties as assigned by the Director of Training or company management.

Travel Requirements

Up to 30% domestic travel to Learning Center locations and Watts facilities to develop or conduct training.

Required Qualifications

Bachelor’s degree in a relevant technical field or equivalent experience (e.g., Military School Instructor certification). If lacking a degree, 10+ years of directly relevant work experience will be considered.
Minimum 6 years of experience as a technical instructor, course developer, or instructional designer in a construction, mechanical engineering, plumbing, or industrial product environment.
Demonstrated deep understanding of water‑based plumbing systems (potable water, hydronic cooling, fire protection, municipal, etc.) HVAC, and related flow control products.
Strong Microsoft Office skills, particularly PowerPoint for training delivery and content development.
Proficiency with current PC applications and comfort working in a hybrid office environment.

Preferred Qualifications

Proficiency in ADDIE or similar instructional design methodology.
Prior experience training on plumbing or HVAC products.
Hands‑on trade experience (journeyman plumber, pipefitter, or similar) is a strong differentiator.
Experience in customer‑facing roles and a strong customer‑focused mindset.
Familiarity with Watts product lines or competitor equivalents.

Earnings and Benefits

Competitive compensation based on skills, qualifications, and experience.
Comprehensive medical and dental coverage, retirement benefits.
Family‑building benefits, including paid maternity/paternity leave.
10 paid holidays and paid time off.
Continued professional development opportunities and educational reimbursement.
Additional perks such as fitness reimbursements and employee discount programs.

Work Conditions

Office work three days per week in North Andover, MA (Monday‑Wednesday); remote work two days per week (Thursday‑Friday).
When not traveling, non‑office days may be used for instructional design and content development.
Up to 30% travel to field locations and customer sites is required.
May be required to be present on the manufacturing floor and to wear appropriate personal protective equipment.
Work hours communicated by manager; may vary based on training schedule.

Physical Requirements

Must be able to remain seated at a desk or workstation for extended periods, perform repetitive tasks such as typing and mouse use, move around the office, transport files and equipment (up to 50 lbs), set up and break down training lab equipment, and operate standard office equipment.

Equal Employment Opportunity Statement

Watts is committed to equal employment opportunity. We administer all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities.

Employees needing accommodations should contact Human Resources.

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