Patient Enrollment Specialist- Bilingual

Overview

The Enrollment Training Specialist is a hybrid, non-managerial role responsible for both direct patient enrollment activities and training, mentoring, and readiness support for the Enrollment team. Approximately 50% of this role is dedicated to hands‑on enrollment work, including outbound patient calls and consent completion. The remaining time is focused on onboarding, coaching, skills development, and scheduling support to ensure consistent enrollment performance.

This role serves as a working subject‑matter expert, modeling best practices and reinforcing enrollment standards through example, training, and mentorship. This position does not include people management or HR authority.

• Reports To: Director of Clinical Operations
• Department: Clinical Operations

• Conduct outbound and inbound patient calls to obtain program enrollment consents.
• Clearly explain program benefits, address patient questions, and overcome objections.
• Accurately document enrollment activities and consent records in the system of record.
• Maintain compliance with all documentation, scripting, and consent requirements.
• Meet or exceed individual enrollment productivity and quality standards.
• Model effective call techniques, scripting adherence, and patient experience best practices.

• Support onboarding and ongoing training for Enrollment Specialists—including Shi Fox, Nextiva/Genysis, Expectations, OhMD.
• Provide peer mentoring, coaching, and real‑time feedback.
• Reinforce enrollment standards, workflows, and documentation quality.
• Identify skill gaps and deliver targeted refresher training.
• Assist with schedule alignment to support enrollment demand and coverage.
• Partner with leadership to assess enrollment readiness and performance risks.
• Maintain and update training materials, scripts, and job aids as needed.

• Serve as a point of contact for enrollment‑related training and process questions.
• Share best practices and performance insights with the Enrollment team.
• Contribute frontline feedback to improve enrollment workflows and patient experience.
• Support quality improvement initiatives tied to enrollment outcomes.

• 2+ years of experience in patient enrollment, consenting, or similar patient‑facing roles.
• Demonstrated success meeting enrollment productivity and quality benchmarks.
• Strong communication, coaching, and mentoring skills.
• Ability to balance hands‑on execution with training responsibilities.
• Comfort providing constructive peer feedback.
• Prior experience supporting training or onboarding in a call‑center or enrollment environment.
• Familiarity with healthcare compliance, documentation, and consent standards.
• Experience assisting with scheduling or capacity planning.
• Bilingual required.

This position is remote. Employees work Monday‑Friday 8:00 am‑5:00 pm or according to the business hours of client practices. This is a hybrid role requiring active participation in daily enrollment activity.

• Reliable and stable Internet (all programs used are internet‑based).
• A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions.

• Rate: $20.00-$21.00 per hour.