Administrative Support II - Student Financial Services

Job Category

Regular Support Staff – FVTC Worksite Appleton Main Campus – Hours Per Week: 40

This position provides administrative support to the Student Financial Services team, ensuring a high level of confidentiality in all tasks. The role is responsible for initial customer service and triage functions, maintaining student financial services records, and communicating relevant information to students and the broader college community. The employee will interact with students and support financial aid staff, student finance staff, student resource staff, and veteran education benefits staff.

Monday through Thursday: 8:00AM – 4:30PM or 9:30AM – 6:00PM
Friday: 7:30AM – 4:00PM

• Student Support & Services
  • Serve as a primary contact for providing Student Financial Services information to prospective and current students.
  • Communicate key information about student finance, financial aid, student resource navigators, and veteran education benefits.
  • Assist students with finance‑related processes, including FAFSA completion, payment procedures and provide resources and referrals.
  • Manage general email inboxes for the department, ensuring timely and professional responses to student inquiries and routing messages to the appropriate staff when necessary.
  • Serve as a liaison between Student Financial Services and other areas of Fox Valley Technical College, facilitating understanding of related Student Services processes.
  • Handle sensitive student matters professionally, including referring concerns to the manager when appropriate.
• Administrative Support
  • Maintain the organization and processes in the imaging system for Student Financial Services, ensuring accurate documentation and workflow.
  • Assist with administrative duties related to student financial services projects for the Director of Financial Aid, Student Finance Manager, and Student Resource Manager, ensuring tasks are completed accurately and efficiently.
  • Assist in coordination of Student Financial Services outreach workshops (i.e., scheduling dates, appropriate conference rooms, classrooms, and computer labs).
  • Submit work orders to facilities and media for proper room set‑ups and maintain inventory of workshop handouts.
  • Assist in state and federal reporting requirements related to Student Financial Services.
• Student Worker Coordination
  • Coordinate recruitment, hiring and training of student workers.
  • Market efforts to recruit student workers; work with HR in the interview and hiring process; and collaborate with other team members to coordinate and facilitate student worker training.
  • Assist in the evaluation of student worker performance, providing coaching and/or conflict resolution when necessary.

• Associate Degree in a business‑related program.
• Two years of recent related experience, preferably in an educational institution.

Intermediate skills in Microsoft Word, Excel, and PowerPoint. Experience in Workday is preferred.

Work must be completed in person, with occasional remote work opportunities. The work environment may change based on college needs.

Sitting:
Extended periods of sitting while using computer systems.
Mobility:
Occasional mobility may be necessary for attending meetings, office tours, or events.
Lifting and Carrying:
Occasional/continuous lifting and carrying of light to moderate items (5–20lbs).
Repetitive Motions:
Capacity to perform repetitive motions, such as typing, without discomfort or injury.

Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in‑person and electronically.

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Pay Rate: $21.88 – $25.74 per hour (based on experience, qualifications, education, relevant certifications, internal equity, and market data).
• Benefits:
  Medical, dental, and vision insurance; retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options; paid vacation, sick leave, holidays, bereavement leave, and recess periods; life and disability insurance with options for additional coverage; flexible schedules or remote work options (for some positions); wellbeing programs; training, certifications, and tuition reimbursement.
• Contact for equal opportunity and non‑discrimination matters:
  • Rayon Brown – rayon.brown
    6751 (Affirmative Action)
  • TitleIX (sex‑based discrimination or harassment)
  • Dan Squires – daniel.squires
    3328 (Disability related discrimination)