Training and Engagement Coordinator

Training and Engagement Coordinator – Statewide Child‑Centered Benefits Management Program

The Training and Engagement Coordinator will lead the development, implementation, and continuous improvement of program training and engagement efforts. This role focuses on creating informative, accessible, and user‑friendly training materials; delivering effective trainings; and ensuring stakeholders are well equipped to engage with the program’s systems and services. The Coordinator will also maintain a centralized training platform and support program documentation and tools.

• Design, develop, and implement comprehensive training curricula, materials, and resources for diverse stakeholder audiences, including foster youth, caregivers, and professionals.
• Facilitate trainings, workshops, and presentations to promote understanding and effective use of the Child‑Centered Benefits Management Program.
• Tailor training approaches to meet the needs of varied audiences with different levels of experience and technical proficiency.

• Lead engagement efforts that promote participation, understanding, and trust among program stakeholders.
• Collaborate with program staff and partners to identify engagement opportunities and address stakeholder needs or barriers.

• Maintain, update, and organize training and engagement materials within the program’s centralized platform.
• Ensure materials are current, accessible, easy to navigate, and aligned with program policies and goals.
• Track updates, version control, and stakeholder access to training resources.

• Assist with drafting and updating program policies and procedures related to training, engagement, and program operations.
• Develop program tools such as forms, job aids, instructional guides, and step‑by‑step instructions.
• Ensure all documentation supports clarity, consistency, and compliance.

• Evaluate training effectiveness and stakeholder engagement outcomes using feedback, metrics, and data‑driven insights.
• Identify opportunities to improve systems, materials, and engagement strategies to enhance user experience.
• Actively pursue innovative approaches to maximize engagement and improve outcomes for foster youth.

• A Bachelor’s degree or 3 years of relevant experience.

• Strong background developing training and engagement materials, presenting training, and working within the human services sector.
• Experience with social security disability advocacy, claims management, or similar areas is preferred.
• Familiarity with learning management systems or centralized content platforms.
• Experience drafting policies, procedures, or operational documentation.
• Experience in stakeholder engagement, change management, or continuous improvement initiatives.

• Excellent writing and facilitation skills for training and engagement materials.
• Ability to design user‑centered, visually accessible materials.
• Strong organizational and project management abilities.
• Ability to translate complex information into clear, user‑friendly content.
• Collaborative mindset with cross‑team and interdisciplinary collaboration.

• Remote work from home; may require onsite training in Missouri.

$56,400 - $77,300. PCG provides medical and dental care benefits, 401(k), PTO, parental leave, and bereavement leave. PCG does not sponsor new foreign workers for work authorization, including H‑1B.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and creating an inclusive culture. We do not discriminate on the basis of race, color, religion or belief, national or ethnic origin, sex, gender identity and/or expression, sexual orientation, marital or civil union status, disability, or any other protected characteristic. PCG will not tolerate discrimination or harassment based on any of these characteristics.

We believe in health, equality, and prosperity for everyone.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.