Seasonal Trainer - Health Insurance

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our growing Best Place to Work awards is a testament to our investment in our culture.

We celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently from us.

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar.
• Ability to train and facilitate via Adobe Connect - or similar remote training platform and traditional brick and mortar environment.
• Maintain a high success rate of graduates as demonstrated by high ratings on graduate evaluations and on-the-job performance.
• Partner with clients in curriculum design and modification, developing associated supporting materials.
• Ability to train adults to adult learning styles, virtually and in brick and mortar settings.
• Ensure that all trainees are actively engaged through planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
• Execute nesting or on-the-job training excellence with results.
• Ability to train class sizes ranging from 10 to 100 learners.
• Collaborate with supervisors and management staff to develop associates to reach optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas identified by quality and operations teams.
• Ensure trainees succeed in the production environment and long-term retention.
  
  When not training, perform phone calls or support operations as needed.
• Perform assigned CSR duties.

• Minimum one year of instruction in an adult learning environment, preferably in the contact center or customer service industry.
• Undergraduate degree in Instructional Design, English, or a related discipline.
• Virtual online experience in blogging or teaching.
• Ability to build rapport in an online virtual environment.
• Excellent oral and written communication skills at all levels.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift, 7 days a week.
• Ability to understand Standard Operating Procedures and seek guidance when necessary.
• Ability to adapt and implement changes on the fly.
• Outgoing personality.

We are an equal-opportunity employer and a pleasant and supportive place to work.