Admission Counselor- Online and Graduate

Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

Concordia University Wisconsin seeks applicants for the full-time, exempt position of Online and Graduate Admission Counselor. This position is responsible for recruitment efforts and admissions of the online undergraduate and graduate learners for virtual and online offerings. This position reports to the Director of Online and Graduate Admissions.

• Recruitment, follow-up, and facilitation of admissions for students from initial inquiry through enrollment
• Development of an annual recruitment/outreach plan with institutional partners the leverages partnership opportunities of new enrollment
• Engagement with prospective students via phone, email, text, zoom, or in-person appointments to discuss and identify academic programs of interest that may be offered fully online or virtual formats
• Representing Concordia University Wisconsin and Ann Arbor at college fairs, technical colleges, and corporation events interested in higher educational partnerships
• Facilitating team weekly meetings when requested, represent admissions at departmental meetings and on special projects teams, as directed by the Director
• Participate in annual recruitment of post trad and grad admissions and uncover new markets for recruitment/trends
• Prepare statistical reports or queries; prepare other related reports, correspondence, surveys as requested
• Providing a 5-Star Experience
  - Excellent customer service and an exceptional student experience to increase awareness of CUWAA programs both internally and externally
• Assisting with technology
  - Related initiatives such as webinars and online info sessions
• Working collaboratively with program directors, faculty, students, and staff
• May perform other related duties as assigned

• Excellent communication skills - written and oral, especially public speaking
• Exceptional phone, text, and email skills and comfort with a large volume of inbound and outbound calls, emails, and texts
• Understanding current university admission processes and requirements, university programs, majors, courses, developments in education, and financial aid
• Experience with admission CRM software including SLATE and Banner
• Ability to work independently and maintain a schedule; and work as an integral member of the admission team i.e.
• Knowledge and skill in the areas of marketing and advertising
• Knowledge and skill in use of computer and software common to the academic and office setting (Outlook, Excel, Word etc.)
• Ability to work some weekends and evenings; overnight travel may be required
• Ability to come into the office and attend events representing CUWAA (this is not a fully remote position)
• Access to a personal automobile
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and Lutheran Church Missouri Synod (LCMS)

A bachelor's degree is required at minimum. A master's degree or pursuit of is preferred. Three to five years of professional work experience in academic admissions, marketing or sales is required.

This is a full-time, salary exempt position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:

• Health, Dental and Vision Insurance
• Personal Spending Account, Flexible Spending Account, and/or Health Savings Account
• Disability and Survivor Plan
• Retirement Pension Planxxx