Marketing Account Manager - Client Success; Orthodontic & Dental Marketing Agency

OVERVIEW

HIP, a leader in orthodontic marketing and growth strategies, seeks a dynamic Marketing Strategist to collaborate with partners on innovative digital marketing strategies. In this role, you’ll manage extensive partner communications, facilitate training calls, and provide strategic digital marketing guidance to help partners achieve their growth goals. This is the perfect opportunity for a detail‑oriented professional with exceptional organizational skills and a passion for building strong, results‑driven relationships.

This role has base pay plus commission based on retention of assigned accounts.

• Strategic Problem‑Solving: Address partner concerns, including lead quality, ad spend optimization, CRM training, website updates, SEO strategies, front desk and team training, and diagnosing CRM issues.
• Coaching Through Marketing Reviews: Conduct 10‑15 weekly calls with practice owners to review marketing performance, identify areas for improvement, and provide actionable strategies.
• Email Communication Management: Handle 25‑30 daily emails covering a variety of partner inquiries.

• Develop and Drive Digital Marketing Strategies: Collaborate closely with partners to identify opportunities, create tailored strategies for paid search, social media marketing, SEO, and web performance, and ensure efforts align with driving measurable ROI.
• Partner Management: Manage relationships with up to 40 partners simultaneously, ensuring personalized support and high‑value communication across multiple platforms, including email, SMS (via CRM), phone calls, Zoom, and Slack.
• Strategic Training Facilitation: Lead training calls with confidence, equipping partners and their teams with the knowledge and tools to execute and optimize digital marketing efforts effectively.
• Performance Optimization: Analyze campaign performance and partner feedback, leveraging insights to refine strategies that continuously maximize results and ROI.
• Tech‑Savvy Execution: Utilize multiple software tools, such as CRMs (High Level), project management systems (Click Up), and analytics platforms, to ensure seamless execution of campaigns and communications.
• Time Management and Prioritization: Effectively juggle a high volume of tasks, pivoting quickly when needed while maintaining clear communication with internal teams to ensure all projects stay on track.
• Customer‑Centric Communication: Maintain a professional and positive "my pleasure" mindset, delivering 5‑star service that builds trust and enhances partner satisfaction.
• Team
  
  Collaboration:
  
  Work cross‑functionally with internal teams to streamline communication and execution, ensuring all strategies and updates align with broader company goals.
• Industry Knowledge: Maintain or quickly acquire a deep understanding of the orthodontic and dental fields to provide partners with highly relevant and impactful insights.

• 3+ years of proven experience optimizing strategies to achieve measurable results across Google Ads, Meta Ads, SEO, web performance, and social media marketing.
• Must be highly motivated, self‑driven, and passionate about using digital marketing expertise to help partners and the company grow.
• Demonstrated ability to manage relationships with an average of 40 partners at a time while maintaining high service and responsiveness.
• Must be tech‑savvy and able to switch between multiple software platforms, including CRMs (High Level), project management tools (Click Up), and analytics dashboards.
• Excellent communication skills, with the ability to clearly and directly communicate strategies and results to partners and internal teams.
• Strong organizational and time management skills, with the ability to prioritize daily tasks and pivot quickly when necessary.
• Experience crafting and delivering training sessions, confidently guiding teams to improve their marketing strategies and execution.
• Customer‑focused with a "5‑star service" mindset and a professional, positive attitude when addressing partner needs.
• Willingness to learn about the orthodontic and dental industry, with the ability to translate digital marketing strategies into practice growth opportunities.
• Must have reliable high‑speed internet and a dedicated, distraction‑free workspace.
• Humble attitude with a willingness to ask questions and collaborate for continuous improvement.

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
• Remote position (You MUST be located in the US.)

• 8‑hour shift (You will be expected to track time.)
• 8 am‑5 pm CST
• Monday to Friday