Recruitment and Admission Specialist - Online Programs

Job Summary

The Division of Continuing Education (CE) at the University of Colorado, Boulder is seeking applications for a Recruitment and Admission Specialist
- Online Programs. This position is responsible for proactively providing information and support, and for serving as a trusted resource to prospective online students, building relationships with inquirers to help them navigate the university’s online undergraduate, graduate, certificate, and other programs. This role will support recruiting and admissions functions for the fully online Post Baccalaureate Computer Science Program, along with other online programs, as required.

Additionally this position will develop and implement effective strategies for engaging with prospective online students/applicants to provide high‑caliber information, support, and guidance as they explore CU Boulder’s online educational opportunities. Those filling this role must exercise significant self‑direction in providing prospective students with enrollment support while collaborating with a variety of campus offices to ensure a positive, seamless experience. The ideal candidate should be familiar with online learning, nontraditional students, advising practices, recruitment and admission procedures, and financial aid and student billing operations.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The Division of Continuing Education (CE) at the University of Colorado Boulder is committed to providing high‑quality, innovative, and lifelong learning opportunities to a diverse student population by extending CU's educational resources to the Boulder community, the State of Colorado, and beyond.

• Enrollment Strategy: Use knowledge of standard methodologies in andragogy, online education, recruiting, and student advising and support to develop and implement strategies for engaging prospective students as they assess the university's online offerings and their relevance to meeting personal and professional goals and objectives.
• Recommend, use, and support techniques and technologies that allow effective implementation of enrollment strategies, including customer relationship management (CRM) systems, drip campaigns, communication templates, virtual open houses, and similar.
• In an effort to provide a better overall user experience, identify and advocate for changes to policies and processes that impact the university's online programs and their prospective and enrolled students.

• Provide a full range of enrollment support for prospective online students, using both the incumbent's expert knowledge and other campus/CE resources. Serve as a lead resource, guide, or advisor on issues related to student recruiting, admissions, the student experience, and other aspects of enrollment support.
• Provide proactive and personalized engagement of prospective students, responding to queries about the university, academic programs in which the prospective student is interested, the academic school/department in which those programs are housed, and related programs of potential interest.
• Lead nurturing processes through email, phone, Zoom, remote and in‑person visits, webinars, content, and social channels.
• Monitor and, as appropriate, replicate standard methodologies in online recruiting at peer institutions.
• Connect potential students to other academic and student support resources, as needed/appropriate.
• Develop an in‑depth knowledge base of all online academic programs, with particular depth in assigned programs, and be facile at conveying this information to prospective students using sound enrollment strategies, tools, and techniques.
• Partner with other staff within CE and in associated academic units to resolve prospect and applicant concerns and ensure successful matriculation to the University.
• Re…