Induction Coordinator

Job Title:

Induction Coordinator

Vacancy Number: VN2757

Location:

City – Home Based

Employment Type:

Permanent

Supporting Education Group is the UK’s leading education services platform, providing the technology, expertise and resources that help schools, trusts and education organisations deliver high‑quality learning for all.

Our Qualifications & Training practice plays a central role in this mission by delivering high‑quality training, qualifications and professional development for educators across the UK and internationally. Through evidence‑informed programmes spanning teacher development, leadership training and vocational pathways, the team equips staff with the skills, confidence and support they need to progress in their careers and thrive in the sector. By strengthening professional capability and enabling continuous growth, we help build a resilient, skilled education workforce prepared to make a positive impact on learners.

The Apprenticeship Induction Coordinator is responsible for delivering and coordinating the First Day of Learning (FDoL) across all apprenticeship programmes  role ensures learners receive an engaging, supportive, and compliant start to their programme, helping to drive learner engagement, attendance, and successful progression to their allocated tutor. The role combines virtual facilitation, learner support, operational coordination, and data management, while contributing to the continuous improvement of onboarding processes and learner experience.

• Deliver engaging virtual FDoL sessions across all apprenticeship programmes and levels.
• Facilitate induction activities including programme expectations, safeguarding, wellbeing, goal setting, and platform navigation.
• Coordinate learner groups, schedules, and cohort allocations using internal systems.
• Monitor attendance, learner engagement, survey completion, and outstanding actions.
• Manage learner communications including invitations, reminders, joining instructions, and follow‑ups.
• Support learners with programme queries, system access, and digital platforms.
• Maintain accurate learner records across CRM, LMS, and booking systems.
• Ensure induction activity meets funding, compliance, and audit requirements.
• Produce and maintain reports relating to onboarding activity, learner engagement, and feedback trends.
• Gather, review, and analyse learner and stakeholder feedback to identify improvements and adapt delivery, resources, and processes where required.
• Work collaboratively with enrolment, curriculum, compliance, and tutoring teams to support a seamless learner journey.
• Maintain and improve induction resources, learner communications, and processes.
• Support wider administrative and operational activity across apprenticeship teams during busy periods.

• Experience delivering training, onboarding, or learner engagement sessions.
• Strong facilitation, communication, and organisational skills.
• Experience creating learner resources or supporting process improvements.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong attention to detail and confidence working with data and digital systems.
• Experience using digital systems e.g. ticketing systems, CRMs, ePortfolios.
• Experience with in apprenticeships, further education, or training environments.
• Understanding of apprenticeship funding rules and compliance requirements.

• Learner‑focused with a commitment to delivering a high‑quality experience.
• Proactive, organised, and solutions‑focused.
• Confident working independently and collaboratively.
• Professional, adaptable, and calm under pressure.
• Committed to continuous improvement and team success.

• 28 days holiday and an extra day for each year you stay with us, up to a maximum of 33 days PLUS bank holidays.
• Health Cash Plan, once you’ve passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to four times your salary.
• Both you and the company contribute to your pension pot after 3 months.
• Flexible benefits after probation, such as extra holiday, dental, healthcare top‑ups, bikes, gym membership, electric…