Success Coach - Online Programs

JOB DESCRIPTION

FULL TIME

The Undergraduate Success Coach for Online Programs serves as the primary representative of the University to a designated group of undergraduate online learners, acting as their main point of contact and advocate. This role provides hands‑on support to students to help them navigate University processes and procedures.

• Monitors each student’s progress toward course registration each term, addressing questions and resolving issues as they arise.
• Conducts proactive outreach through calls, reminders, and follow‑up communication.
• Assists students in developing personalized success plans and setting realistic academic and personal goals. Builds strong relationships that foster meaningful, developmental conversations and motivates students to achieve their educational objectives.
• Coordinates and supports initiatives that promote student engagement among online learners.
• Encourages participation and connects students with available resources and services to address challenges.
• Maintains proactive communication regarding course completion, enrollment‑related matters, and progress toward degree completion.
• Cultivates strong connections between online learners and ORU, helping students understand and engage with the University’s culture and systems.
• Builds and maintains effective working relationships with internal departments that support online learners, ensuring clear communication and contributing to a culture of continuous improvement.
• Other duties as assigned.

• Bachelor's degree required.
• Two (2) years of related work experience in higher education, customer service or related field required.

• Must have excellent organizational and interpersonal skills and be able to articulate information verbally and in writing.
• Must be computer‑literate, including Word, Excel, and PowerPoint. The ability to speak multiple languages is a plus.
• Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time‑sensitive.
• Must be self‑motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
• Must have the ability to exercise discretionary judgment.
• Excellent problem‑solving skills, leadership, and time management skills are a must.
• Maintains a high level of confidentiality at all times regarding both student records and internally sensitive information.
• Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alumni, administration, and parents from varying cultural backgrounds.
• Must have the ability to prioritize multiple tasks in the midst of a fast‑paced, high‑demand work environment while always maintaining a professional demeanor.
• Must remain flexible with regard to external factors that may affect the work schedule.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.