Virtual Room Coordinator

Overview

Make a difference every day by joining CCRES as a Virtual Room Coordinator on assignment with the Philadelphia Virtual Academy!

• Manage and monitor the daily operation of the PVA Virtual Support Room.
• Welcome students and families into the virtual environment and assist them in accessing appropriate supports.
• Direct students to teachers, counselors, advisors, intervention staff, and other support personnel as needed.
• Monitor student participation and maintain a safe, professional, and productive virtual environment.
• Track room attendance, usage data, and student support requests.
• Troubleshoot basic technology issues and assist students with accessing online platforms and resources.
• Communicate recurring student concerns and support needs to appropriate staff members.
• Coordinate schedules and virtual room coverage to ensure consistent student access to support services.

• Assist students in accessing academic support, intervention services, tutoring, and other educational resources.
• Provide information regarding school procedures, schedules, and available support services.
• Support outreach efforts for students requiring additional academic or engagement assistance.
• Assist with virtual events, orientations, information sessions, and student support initiatives.
• Foster a welcoming and supportive environment that encourages student engagement and success.

• Maintain accurate records related to virtual room attendance, student interactions, and support services provided.
• Collect, organize, and report program data as assigned by the Student Support Liaison.
• Perform data entry, filing, record maintenance, and other clerical duties.
• Assist with preparation of reports, correspondence, and program documentation.
• Support special projects and operational initiatives as assigned.

• Knowledge of web-based programs and apps.
• Excellent customer service skills.
• Ability to effectively communicate (oral and written).
• Strong organizational and time management skills with the ability to meet deadlines.
• Ability to adapt to organizational, system and developmental changes with assistance from supervisor and/or colleagues.

• High school diploma or GED required; post‑secondary education preferred.
• Experience working with students in an educational setting is preferred.
• Experience managing virtual meetings, online learning environments, or customer service interactions is preferred.
• Philadelphia residency is preferred due to the school‑based nature of the position.

• PA Child Abuse (Act 151) Clearance.
• PA Criminal (Act 34) Clearance.
• PA Department of Education FBI – Use code 1KG6XN.
• TB Screening – current within 3 months.
• Education Documentation – diploma or official transcripts.
• Paid clearances & TB screening.

• Employees scheduled for 30+ hours per week are eligible for medical benefits:
  Employer paid base medical plan.
• Employees scheduled for 20+ hours per week are eligible for dental, vision, and other supplemental benefits.
• Life insurance, short‑term disability, accidental, critical illness, hospital indemnity, and Norton Life Lock identity protection.
• Paid credential renewals.
• 403(b) Retirement Savings Plan – up to 3% employer match.
• Employer paid Employee Assistance Program (EAP).
• Tuition discounts through educational partnerships.
• Milestone service awards.
• Employee referral bonus.
• Gift card raffle on pay‑day Fridays.

CCRES is an equal opportunity employer. We value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

• Location:
  
  Hybrid – may work from home 2-5 times per week based on program needs and at The Ferguson School Building (2000 N 7th St, Phila, PA 19122).
• Philadelphia residents preferred.
• Schedule:
  
  8:00 AM – 4:00 PM, following the PVA academic calendar year.
• Start Date:
  
  August 11, 2026.
• Pay Rate: $19.40 per hour.