Student Success Specialist, Questrom Online Master's in AI Business
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-24
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Education / Teaching
Bilingual, University Professor, Education Administration
Student Success Specialist, Questrom Online Master's in AI Business
Position Type:
Full-Time/Regular
Location:
Boston, MA, United States Salary Grade: $55,300.00 – $69,700.00
- Provide comprehensive academic advisement to a portfolio of Online Master's in AI in Business students
- Help assigned students to plan and map out their path to degree completion
- Participate in outreach efforts to re-enroll students each semester
- Monitor student progress to intervene, guide, and recommend solutions to academic difficulties
- Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services
- Collect retention-related student data for periodic reports
- Plan and execute events to build community throughout the program
- Create and update resources for AIB students
- Bachelor's degree required;
Master's degree strongly preferred - At least 3 years of advising experience with adult learners and/or online students preferred
- Strong communication skills both orally and in writing
- Customer service orientation with desire to help others succeed
- Ability to establish and maintain interpersonal relationships with students
- Experience with data records in CRM (Salesforce preferred)
- Strong computer skills and ability to adapt to new technology
- Motivation for delivering empathetic, compassionate, and student‑focused advising
- Must be able to work a flexible schedule including days, evenings, and weekends
- Demonstrated ability to work with diverse student populations
Required schedule: flexible, including days, evenings, and weekends because of the online nature and national/international student population.
We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy, or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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