Online Student Success Coach

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University’s distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

Augusta University Online (AU Online) is designed to take the university into the 21st century with advanced learning technologies for AU students. Deploying best‑in‑class online educational methods, techniques, and models of student support, AU Online is designed to support our faculty in developing leading‑edge online instruction.

Focused on fostering a sense of belonging among our online students, and creating exceptionally engaging classroom experiences, our team is committed to extending the reach of AU through advanced marketing and digital technologies. Our close‑knit team embraces the values of performance, innovation, and providing a personalized teaming experience like no other in online education.

This position will be reporting to the Director of Online Student Support, the Online Student Success Coach is an integral part of Augusta University Online (AUO) with the primary goal of enhancing student retention and success rates. This role combines hands‑on student engagement with data‑driven initiatives, ensuring students receive personalized and proactive care. The role will serve as a member of the Online Student Success team.

The Online Student Success Coach will help support student academic success, persistence, and retention, from matriculation to degree completion. The primary aim of a student success coach is to help students build connections, maintain degree audit records, and collaborate with campus partners for an assigned caseload of students who will work closely with Department Chair(s) or Program Director(s) and Graduate Faculty Advisor(s) to develop short‑term and long‑term goals to meet the advising needs of the growing number of online students.

ADVISING, STUDENT SUPPORT, AND ENGAGEMENT: Provide personalized, ongoing coaching and support to online students to enhance their academic performance, engagement, and overall student experience. Develop and implement success strategies for individual students, addressing challenges such as time management, study skills, and academic progress. Include early interventions and case management for at‑risk students. Refer students to appropriate resources as needed. Liaise with staff, counseling services, and other departments as needed to facilitate comprehensive student support.

Advocate for student needs and work collaboratively with faculty and staff to address barriers to student success. Collaborate with the admissions team to facilitate an effective bridge in onboarding new students, easing their transition to online learning and setting them up for success. Advise students on Augusta University policies, handbooks, procedures, program requirements, practicum/internship requirements, and all other academic matters.

Coach students through the petition and appeals process, registration, course selection, programs, and academic opportunities. Conduct exit interviews, capturing lessons learned.

RECORD MANAGEMENT: Maintain up‑to‑date notes and record‑keeping for each student meeting, email, and phone…