Financial Aid Advisor

Job Description

The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This role is responsible for program management in assigned areas, including Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, among others. The advisor assists in determining eligibility for financial aid, resolves student eligibility issues, processes awards, reviews and processes Professional Judgment appeals, and leads or participates in outreach events.

The position requires the ability to work from home, with occasional evening and weekend work, and may include blackout vacation days during peak processing periods.

• Customer-focused, cooperative, adaptable, and responsible with a high level of accuracy and attention to detail in a high-volume environment.
• Commitment to student access and student success.
• Associate degree or equivalent experience in a student or customer-facing position.
• Proficiency in high-level customer service via phone, in person, and digitally through email and virtual appointments.
• Ability to prioritize and manage multiple competing tasks.
• Strong listening and communication skills.
• Public speaking and presentation skills.
• Proficiency with standard office software.
• Sound judgment in making difficult decisions.
• Experience working with individuals and families from diverse backgrounds.

• Experience working in a college/university financial aid office.
• Bachelor's degree.
• Spanish language proficiency.
• Website and social media management experience.

4

Non-Exempt:
Eligible for overtime

Regular

Salary commensurate with experience, a budget max of $44,192

40

July 20, 2026

The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.