Dean of Student Support

It's a great feeling to work for a company that does so much good for others around the world!

About Us:

Innovative Network of Knowledge is a dynamic and rapidly growing virtual company in an emerging space of innovation in education. Our passion is to change education forever for the K-12 students (online) we serve. We are changing the way children learn and apply knowledge in the real world. Through our Project Based approach, supported by personal Educational Concierges, we strengthen the whole child through their educational experience.

Through synchronous and asynchronous opportunities, co-teaching, and workshop labs, our students are immersed and challenged in a way not experienced in today’s educational landscape. In addition, staff and students will take part in weekly programs that promote character and citizenship opportunities to grow not only as a school but also as a community  guarantee that you and your child become part of our family and will be engaged, excited, and prepared for college, career, and life.

Core Focus:

Innovative Network of Knowledge seeks to change education forever through innovation and technology. We offer a well of knowledge, a spring of possibilities and a place where your family becomes part of ours.

Key Benefits:

Educational Concierge:
Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.

Goal-Oriented Tracking:
We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.

Community-Focused Learning:
Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.

Technology:

Innovative Network of Knowledge will provide this role with a company provided laptop, but the employee will secure and cover the cost for the operation of this technology in the virtual landscape of his/her home office. (internet, telephone, home office setup, etc.).

Position Overview:

Wellspring Global Academy is seeking a highly organized, systems-minded, student-centered Dean of Student Support to lead and manage the Educational Concierge team while owning the entire student start-to-success experience across the academy.

This role ensures:

Every student has an exceptional, consistent onboarding and orientation experience

Daily attendance is monitored, documented, entered into the state SIS, and followed up with fidelity

Attendance meetings, documentation, and truancy letters are executed with compliance

Weekly and monthly school newsletters are created and distributed

Daily Morning Meeting is planned and organized for all grade levels

Student and family engagement systems are proactive, not reactive

Educational Concierges execute their role with excellence, consistency, and accountability

Accurate documentation is maintained across CRM, SIS, and internal systems

This Dean role turns the Educational Concierge function into a school wide, repeatable, accountable system that ensures students thrive from their first day through the entire school year.

Core Leadership Focus The Dean of Student Support is the architect of the student experience and the manager of the Concierge team, ensuring:

Systems exist

Systems are followed

Systems are documented

Families feel supported

Students are engaged daily

Compliance is never missed

Essential Position Functions
1. Leadership & Management of Educational Concierge Team Supervise, coach, and evaluate Educational Concierges Create standard operating procedures (SOPs) for onboarding, engagement, communication, and documentation

Ensure consistency in family communication and student support across all Concierges Hold weekly Concierge team meetings for alignment and accountability

Monitor caseload management and follow-through

Review CRM documentation for quality and completeness
2. Student Onboarding & Orientation Oversight Design and manage the official Wellspring student onboarding and orientation process

Ensure every student receives a personalized pre-start orientation, starting with…