Evening Part-time Library Assistant - Pattee Libraries and Paterno Libraries

## Evening Part-time Library Assistant - Pattee Libraries and Paterno Libraries Apply locations:
Penn State University Parktime type:
Part time posted on:
Posted Todayjob requisition :
REQ #
** APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
** Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.*
* ** JOB DESCRIPTION AND POSITION REQUIREMENTS
** Penn State University’s Public Service points within Pattee Library and Paterno Library are hiring for Summer 2026, Fall 2026 and Spring 2027 evening shifts. Individuals may work across several public service desks and units throughout the library. As the first point of contact for many of our patrons, the ideal candidate is courteous and outgoing with a strong work ethic, an ability to work as a team member and independently and provide exceptional customer service.

Excellent communication, interpersonal, and active listening skills are required. The primary goal of this position is to provide service for students, faculty, staff, and residents of Pennsylvania. We strive to meet our patrons where they are at, assisting them in their research needs. We are looking for staff who are willing to learn and seek opportunities to grow and build their library knowledge.

Prior customer service or retail experience is preferred, not required.
** Required Materials:
*** A resume and cover letter must be attached to your application to be considered for this position.
* Please include your hours of availability for Summer 2026 and Fall 2026.  Availability must be provided with exact days of the week and times.
* Must have availability 7:00pm - 12:30am Sundays - Thursdays
** Responsibilities*
* ** include
* *** Customer Service
*** Provide front-line customer service
* Make referrals to the Search Bar, Librarians, and full-time staff as appropriate
* Answer directional, informational, and basic reference questions in person or on the telephone
* Provide group study room information and reservation assistance
* Collaborate with other departments to provide additional services
* Circulate library materials and technology
* Provide assistance to patrons on library policies and procedures
** Operational
* ** Open/Close the library
* Assist in data collection of unit statistics
* Maintain care of physical collections via withdrawals, cleaning, and shifting
* Promote and engage with Common Services Diversity, Equity, Inclusion, and Accessibility initiatives and learning
* Respond to gate and panel alarms according to procedures
* Call appropriate outside agency and alert other staff in the event of an incident / injury
* Contact the appropriate supervisor to resolve problems with patron behavior
** Skills/experience/knowledge
**** Required
* ** Excellent interpersonal and oral communication skills
* Ability to follow directions and keep a schedule
* Commitment to diversity
* Ability to work as part of a team and individually
** Preferred
* ** Familiarity with information technology
* Prior library, customer, retail or hospitality experience
*
* Hours:

*** Hours vary based on semester and department needs. Must be willing to work a minimum of ten hours a week and either Saturdays or Sundays.
** BACKGROUND CHECKS/CLEARANCES
** Employment with the University will require successful completion of background check(s) in accordance with University policies.
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