Online Student Success Advisor

Job Title:

Online Student Success Advisor

Location:

UNG‑Dahlonega, GA

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Located in the fastest-growing region of the state, the University of North Georgia is a multi‑campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800‑member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is currently accepting applications for an Online Student Success Advisor on the Dahlonega campus. The Online Student Success Advisor serves students by providing information about online learning opportunities and resources. Provides assistance in the development and delivery of exceptional student services by engaging and providing proactive advising/success coaching. Assists in the implementation of various student support initiatives designed to serve online students for successful completion of online courses and degree programs.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa‑related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at (706) 867‑4470.

• Serves as an eCampus Liaison, Academic Advisor, and Academic Success Coach to online students.
• Regularly monitors student participation and enrollment behavior; communicates with non‑participating students to offer support and encourage enrollment. Monitors and tracks at‑risk and probationary students to ensure student success.
• Supports faculty with student matters related to online program issues, student participation and engagement, and other areas, as appropriate. Assists with the online early alert system.
• Contacts new students to establish and maintain communication and support. Communicates relevant opportunities and news, important deadlines, available resources and services to other departments, faculty, staff, students and parents.
• Inform and coordinate with technical and course support staff to monitor patterns in requests for assistance and identify opportunities to improve student experience. Provides D2L assistance to students.
• Assists students with course registration (adds, drops, and withdrawals). Assists students with troubleshooting registration issues (pre‑reqs, holds, status, etc.).
• Provides information regarding online courses, programs and available services to students, administrators, staff, instructors, program directors, and advisors to promote online enrollment.

• Strong organizational and communication skills.
• Detail‑oriented.
• Excellent written and oral communication abilities.
• Excellent interpersonal and team‑work skills.
• Ability to multitask, manages workload, and meets deadlines.

• Bachelor's degree required.
• 2 years of academic counseling, advising, or student success support experience is required.
• Experience working in an academic environment.

• Experience with a course management system such as D2L preferred.

• Resume
• Cover letter
• Unofficial Transcripts
• Contact information for three professional references.

The University System of Georgia…