Program Director - CDL - Traveling

CDL Program Director

Reporting to the Director of Quality Assurance/Regional Program Director, the CDL Program Director is responsible for providing leadership for the CDL Program. The CDL Program Director provides subject matter expertise and actively participates in curriculum development, revision, and implementation process. As the subject matter expert in a particular program, the CDL Program Director provides product knowledge training to the Account management group, utilizing materials generated via the centralized curriculum development process.

This position is responsive to the Account management staff when asked to engage with potential students and actively participates in new student orientation. The CDL Program Director is responsible for hiring, assigning, orienting, developing, evaluating, and recognizing Driver Trainers within the program(s) of study. The CDL Program Director will convene meetings with faculty on a regular basis. The CDL Program Director is also responsible for monitoring and supporting the student population within his/her assigned responsibility.

The CDL Program Director plays an active role in the student advising process, including advising students during the provisional period, meeting with students who initiate a complaint, advising students who have career-oriented questions, and consulting with students whose engagement and/or academic progress is in question. The CDL Program Director analyzes student population data, working with faculty and staff to identify students who may be at risk, and contacting students to identify barriers to success and to provide support and information concerning student services.

Finally, the CDL Program Director is responsible for continuous improvement of the program. Actively engaged in the development and maintenance of the campus effectiveness plan, the CDL Program Director collects data for purposes of analyzing program performance.

Key Responsibilities

I. Provides Services to Students

• Supplements Driver Trainer advising for students receiving failing assessments.
• Provides academic advising/counseling as needed to students. Provides referrals to outside resources when counseling needs go beyond the scope of the school. Provides or arranges for student tutoring when needed.
• Leads student retention initiatives for students in the program who experience barriers to success.
• Maintains regular contact with all students within the program area and responds to their questions and/or concerns in a timely manner. Posts office hours for students.
• Refers students to appropriate staff for non-academic problem resolution.
• Contacts students who miss days from class or whose absences during the week results in more than four absences during the course.
• Maintains records of interactions and correspondence with students (i.e. phone calls, emails, mail).
• Monitors contact, and results of contact, from Driver Trainers to students in assigned program area(s). Makes calls weekly to students who (a) were not called or could not be reached; (b) did not return as promised; or (c) did not offer plans to return by a specific date. Offers appropriate academic advice and demonstrates genuine interest in students.
• Identifies students needing tutoring.

II. Oversees Status of Quality of Curriculum, Instructional Materials, Equipment, and Facilities

• Serves as a subject matter expert regarding academic curriculum for program area.
• Actively provides feedback in the curriculum development/revision process led by the Home Office Executive team.
• Provides implementation of new and revised curriculum.
• Provides weekly recaps of cohort performance.

III. Oversees Faculty Performance and Development

• Orients, monitors, supervises, mentors, and assists new Driver Trainers when assigned.
• Provides leadership and supports all staff and supervises their instructional and program needs.
• Attends weekly day and evening faculty meetings. Meeting topics may include improvement of course offerings, methods of instructional delivery, selection of texts, and such other purposes which serve to improve the quality of the instructional program.
• Provides information to all departments as…