Student Success Specialist, Questrom Online Master's in AI Business

Student Success Specialist, QUESTROM Online Master's in AI Business

Location:

Boston, MA
Position type:
Full‑time / Regular
Category:
Professional (Charles River Campus)
Salary Grade: $55,300.00 – $69,700.00

• Provide comprehensive academic advisement to a portfolio of Online Master’s in AI in Business students.
• Help students plan and map out their path to degree completion.
• Participate in outreach efforts to re‑enroll students each semester.
• Monitor student progress to intervene, guide, and recommend solutions to academic difficulties.
• Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and student services.
• Collect retention‑related student data for periodic reports.
• Plan and execute events to build community throughout the program.
• Create and update resources for AIB students.

• Bachelor’s degree required;
  Master’s degree strongly preferred.
• Minimum 3 years of advising experience with adult learners and/or online students.
• Strong oral and written communication skills.
• Customer‑service orientation with a desire to help students succeed.
• Ability to establish and maintain interpersonal relationships with students.
• Experience with data collection and record‑keeping in a CRM system (Salesforce preferred).
• Strong computer skills and ability to quickly adapt to new technology.
• Motivation for delivering empathetic, compassionate, consistent, accurate, developmental, student‑focused, appreciative, and honest advising.
• Must be able to work a flexible schedule including days, evenings, and weekends.
• Demonstrated commitment to and ability in working effectively with diverse student populations.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy‑related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.