Financial Aid Advisor

Job Description

The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in‑person, phone, and email advising. The role is responsible for program management in assigned areas such as Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad. The advisor determines eligibility for financial aid, resolves student eligibility issues, processes award recommendations, reviews and processes Professional Judgment appeals, and leads or participates in outreach events.

The position requires the capability to work from home, with occasional evening and weekend work, and includes blackout vacation days during peak processing periods.

• Customer–focused with strong teamwork, adaptability, and a sense of responsibility.
• High level of accuracy and attention to detail, thriving in a high‑volume environment.
• Commitment to student access and student success.
• Associate degree or equivalent experience in a student or customer‑facing role.
• Demonstrated proficiency providing high‑level customer service on phone, in person, and via email and virtual appointments.
• Ability to prioritize and manage multiple competing tasks.
• Strong listening and communication skills.
• Public speaking and presentation skills.
• Proficiency with standard office software.
• Sound judgment in making difficult decisions.
• Experience working with individuals and families from diverse backgrounds.

• Experience working in a college or university financial aid office.
• Bachelor's degree.
• Proficiency in Spanish.
• Experience with website and social media management.

4

Non‑Exempt:
Eligible for overtime

Regular

Salary commensurate with experience, a budget max of $44,192

40

July 20, 2026

The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Devin Henry at henrde7 during regular business hours at least 10 business days prior to the event.