Student Success Coach

Success Coach

As a Success Coach, you'll manage a caseload of students throughout their journey 'll guide them through course planning, accountability, time management, and tough conversations, helping them connect their day-to-day work to their long-term goals. You'll be responsible for proactive outreach, relationship building, and backend documentation, balancing care and clarity while navigating a high-paced, emotionally complex role. This is not a reactive advising job.

You'll need to reach out persistently, pivot in real time, and coach students through moments of self-doubt, struggle, and celebration.

This role is currently remote but will transition to a hybrid schedule over time. Applicants must be located in or near the Phoenix, AZ area to be eligible for consideration. Regular working hours are Monday–Friday from 10:00 AM to 7:00 PM PT.

You're excited about this opportunity because you will…

• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
• Balance a caseload of 50-75 students, triaging by risk and term
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
• Adjust quickly to changing tools, processes, or term-based priorities

We're excited about you because you…

• Are a strong empathic communicator who creates safe, goal-oriented relationships with students through consistent outreach and regular 1:1 video and phone check-ins
• Support academic progress by helping students manage time, stay on track with coursework, and work through academic or personal obstacles with empathy, clarity, and actionable next steps
• Help students problem-solve when they feel stuck and create scaffolding plans, while being firm with expectations and accountability
• Are resilient and persistent with follow-up and outreach to students, especially when they're non-responsive.
• Can manage a caseload of up to 75 students, while maintaining weekly outreach, regularly scheduled coaching sessions multiple times in a quarter
• Prioritize tasks and outreach based on student risk level, engagement, and term timing, while maintaining clear notes and follow-through
• Adaptable in a fast-paced startup environment where we test different strategies for better student success

Required:

• Bachelor's degree
• Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
• Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
• Proven ability to manage a high volume of outreach and follow-up
• This role is a remote position based in Phoenix, AZ. Candidates must be located in or near the Phoenix area to be eligible. Working hours are Monday–Friday from 10:00 AM to 7:00 PM PT.

Nice to have:

• Background in education, psychology, nonprofit, coaching, or advising
• Background in fast-paced or startup environments

What you'll get:

• A compensation package that includes a base salary $47,000 - $56,000 + equity grant
• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
• Flexible Time Away + paid holidays
• Opportunity to make an impact – you'll be an integral player in bringing our vision to life

Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.