Visitor Services Counselor - Division of Enrollment Management - UTK

Visitor Services Counselor - Division of Enrollment Management - UTK

Knoxville, TN, United States

The Office of the Visitors Center at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Visitor Services Counselor position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position provides a key support role for 100 student ambassadors, as well as prospective students and guests that visit our campus each day. This person will serve as the primary coordinator for the student ambassador program, whose students are the official campus tour guides. They will also be responsible for conducting daily campus information sessions and greeting guests and their families.

They will stay engaged in the overall impact of our recruitment, through the coordination of strategic recruitment initiatives for the campus visit program, focusing on creating a competitive advantage for our university for both in‑ and out‑of‑state students. They will assist in establishing recruitment goals by leveraging data from evaluations and assessments of the campus visit program, to help develop strategic recruitment plans and conduct market analysis of other institutions.

This data‑driven approach will inform overall recruitment goals, help craft a comprehensive campus visit experience, and drive our planning and strategy to achieve the University’s enrollment goals. Through the visit program, they will counsel a diverse set of prospective students and parents, represent UTK and Undergraduate Admissions at recruitment events, and report to the Assistant Director of the Visitors Center.

Bachelor’s Degree must be obtained by the date of hire; current students nearing graduation are encouraged to apply.

• 1 year of experience in admissions, counseling, campus visits, orientation, or advising at a regionally accredited college or university, OR experience in public relations, business management, customer service, client relations/management;
• 2 years of student employment, student volunteer work or internship experience will be considered.

Applicants must be legally authorized to work in the United States on a full‑time basis without need now or in the future for sponsorship for employment‑based visa status.

• Ability to function in a dynamic environment
• Excellent communication skills with the ability to communicate and interact effectively with faculty, staff, administrators, and students
• Ability to multi‑task
• Excellent organizational and problem solving skills
• Excellent grammar and proofreading skills
• Proficient with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Detail oriented
• Possess a strong, proven record of teamwork
• Capable of working individually and in a team environment
• High level of personal initiative

• Must have some experience giving oral presentations.
• 3+ years of experience working with diverse populations.
• Demonstrated experience in strategic planning, data‑driven decision making and relationship building.
• Report building and maintenance, and the use of data‑driven decision making for planning and strategy development.
• Previous work with student employees or campus tours.

• Experience and knowledge of working with a tour/ambassador program
• Knowledge and experience working with undergraduate admissions

• Job Identification 8694
• Job Category Student Services
• Posting Date 06/23/2026, 07:34 PM
• Job Schedule Full time
• Locations 1502 Cumberland Avenue, Knoxville, TN, 37996, US

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEO office.