Senior Student Manager-Membership & Outreach-Tennis

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• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

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JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University

Department/Area
:
Campus Recreation, Membership and Outreach

Position Title
:
Senior Manager
- Tennis Center

Reports To
:
Coordinator of Reservations, Membership, and Outreach

Description
:
Senior Managers must be able to demonstrate leadership skills and uphold Campus Recreation policies and procedures to the patrons of the Penn State University community.

They must have knowledge and skills to offer concise information for training and development offerings for Membership and Outreach student staffat the Tennis Center. Senior Managers must be able to work independently and takethe initiative to provide new ideasand training concepts for the benefit and improvement of the Membership and Outreach areaat the Tennis Center.

Responsibilities

* Assist with the management of daily area procedures and appropriate utilization of resources such as planning and preparing content, materials, and set-up/tear down of student staff development and trainings.

* Assist with the development and facilitation of training student staff related to Membership and Outreachat the Tennis Center.

* Oversight of tracking student staff day to day operations, which includes policy enforcement, shift promptness, troubleshooting technology, and staff and patron concerns.

* Assist Membership and Outreach professional staff with membership, outreach,court reservations, court fees, and rental equipment.

* Assist Managers with oversight of Reserve My Court and Connect
2.

* Monitoring to ensure we are in compliance with AD 39.

* Primary oversight of outreach event preparation and execution.

* Assisting with fielding patron concerns viatenniscenteremail.

* Assist with the recruitment and hiring process.

* Assist with the evaluation and accountability of student staff.

* Activelyparticipatein collaborative work and development.

* Attend Campus Recreation department staff meetings.

* Completeadditionalduties as assigned by supervisor.

Personal/Professional Development and Responsibilities

* Attend andparticipatein alltrainings, in-services and meetings within employee group and department wide, including Fall/Spring Trainings.

* Document student staff performance, both positive and negative, via written forms to provide feedback to employees, forward to professional staff

* Be receptive to professional and personal development

* Balance time commitments

* Give and receive feedback

* Recognize limitations and work toimprove

* To function as a contributing member of the Campus Recreation team

Expectations

* Utilize When to Work to communicate work availability to supervisors and co-workers.

* Respectfully manage disagreements, model positive rapport with patrons and employees.

* Decisive decision making in the absence of professional staff.

* Role model appropriate behavioralways, including in online communities.

* Maintain regular and frequent communication with supervisoryteam.

* Ability to interact with diverse groups through a variety of situations.

*Job performance may include all the duties and responsibilities of positionsinlower tier levels.

Requirements

* Ability to positively interact with patrons and employees alike.

* Must successfully complete the following 3 clearances:

oPA State Police Criminal Background Check

oPA Child Abuse History Clearance

oFBI Criminal Background Check

* Successfully complete Pediatric and Adult CPR/First Aid afterhire.

* Demonstrated leadership skills.

* Strong critical thinking skills.

* Promote Campus Recreation programs and services.

Working Conditions

* Average of 15-18hours worked per week as a Senior Manager for Campus Recreation.

* Work will take place on the University Park Campus and in the State College Community.

* Must be able to accommodate a variable work schedule that will include mornings,evening, weekends, and University breaks.

BACKGROUND CHECKS/CLEARANCES

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR).…