Engaged Online Course Coordinator - Digital Learning - UTK

Engaged Online Course Coordinator

Reporting to the Executive Director of Online Programs, the Engaged Online Course (EOC) Coordinator on team regularly interacts with faculty, academic units, and others in Digital Learning to promote high quality, evidence-based practices in online teaching, learning, and assessment at the University. The person in this position will help the university meet Chancellor Plowman's strategic goal of expanding educational opportunities beyond the Knoxville campus through the development and delivery of robust and engaging online programs and courses.

The person in this role directly supports the development and quality of online degree programs through the management of the Engaged Online Course Initiative as well as the EOC Review, an internally developed peer review process that assesses quality in online course design using the EOC rubric. The EOC rubric standards, guidelines and accompanying criteria serve as the foundation for evaluating whether an online course qualifies for the EOC designation.

Manages Engaged Online Course Quality Rubric and Review Process:

• Provides guidance and consultation to faculty, reviewers, and academic units regarding program requirements, quality standards, timelines, and successful completion of the review process
• Manages day-to-day operations of the EOC Initiative & EOC Review Process ensuring program objectives, timelines, and quality standards are achieved
• Recruits instructional faculty and peer reviewers into the EOC Review program and develops outreach strategies to ensure sustainable participation across academic units.
• Serves as the primary liaison and point of contact for faculty, staff, academic units, reviewers, and Digital Learning staff throughout the EOC Review process
• Creates and manages program schedules and timelines, ensuring participants meet established deadlines and program requirements
• Finalizes timelines, assuring course reviews are completed by the established deadlines
• Tracks course reviews utilizing the Quality Matters (QM) platform and reports both comprehensive and program level progress by interpreting and applying university, accreditation, accessibility, and instructional quality standards to ensure program compliance and consistency.
• Designs and disseminates tools, including checklists, exemplars, and resources that support evidenced-based quality standards in asynchronous and synchronous learning environments
• Monitors program participation, compliance, completion rates, and quality outcomes through ongoing assessment and analysis of program data
• Maintains tracking systems, and records to evaluate program effectiveness, identify trends, and support informed decision-making
• Develops, revises, and organizes information about the Engaged Online Course Initiative and EOC Review process on the website and intranet
• Maintains program documentation and recordkeeping practices to support accreditation activities, external reviews, and university reporting requirements
• Tracks and submits stipends for peer reviewers and instructional faculty who successfully complete the Engaged Online Course review process

Internal & External Communication:

• Conducts asynchronous and synchronous trainings, workshops, and consultation sessions for faculty, peer reviewers, and stakeholders regarding program requirements, quality standards, and best practices in online learning.
• Organizes and facilitates course review teams, providing guidance and consultation throughout the review process to update quality standards, rubrics, and templates on an annual basis
• Identifies opportunities to recruit & collaborate with campus partners and Digital Learning teams to support quality online teaching, learning, and course design initiatives.
• Presents program information, outcomes, and best practices to internal and external stakeholders
• Represents the program on committees, task forces, and professional development initiatives related to online learning and quality assurance
• In conjunction with the Communications Coordinator writes and submits articles for the Academic Engagement newsletter
• Other duties as assigned

Required Qualifications

Education: Bachelors degree

Experience: 1 year professional experience working in online instructional design or faculty development

Knowledge, Skills, & Abilities:

• Knowledge and Ability to work with a Learning Management System, such as Canvas
• Strong skills in written and verbal communication
• Ability to use Microsoft 365 productivity suite (Word, Excel, PowerPoint, Outlook, Teams, One Drive)

Preferred Qualifications

Education: Masters degree

Experience: 3 or more years of experience in online instructional design or faculty development

Knowledge, Skills, & Abilities:

• Knowledge of Quality Matters or other nationally recognized quality assurance rubric
• Strong skills with Canvas Learning Management System
• Knowledge of ADA compliance and digital accessibility standards in online course design, development, and delivery

Work…