CARE Center Coordinator

Job Summary

Under the supervision of an Assistant Dean of Students, respond to students (and families), faculty, and staff seeking information, guidance, and support about a range of student-related issues for the Connie Frank CARE Center (CFCC) within the Office of the Dean of Students, part of the Division of Student Affairs. Manage the absence letter process and provide guidance to students as they negotiate absences from class.

• Respond to students, families, faculty, and staff who seek guidance around a range of student-related academic, health, and personal issues from the Connie Frank CARE Center.
• Assist Deans in responding to daily case management functions through virtual and in-person means, including but not limited to issues related to student emergencies, referrals, and drop-in requests.
• Manage the absence letter process and guide students in negotiating absences from class.
• Assist Deans in referring students to appropriate resources, support, and options.
• Assume responsibility for additional assignments such as emergency call center planning, policy and procedure development, database management, off-campus community living, behavioral intervention, and threat assessment.
• Develop and maintain an accurate working knowledge of campus resources, policies, and procedures relevant to Illinois students and clearly articulate these to constituents.
• Maintain high-quality documentation of work, including notes and other case files, in the Maxient database system.
• Refer higher-level cases—including students with acute psychiatric emergencies, psychiatric hospitalizations, suicidal ideation, significant mental health concerns, and reports of sexual misconduct—to Assistant Deans for response.
• Represent the Connie Frank CARE Center in outreach opportunities.
• Participate in proactive programming through planning, coordination, and management.
• Develop training curriculum for office staff on workflow processes and technology utilization.
• Serve on Division of Student Affairs/university committees and other university-related events as needed, which may include some after-hours activities.
• Assist in planning the annual campus memorial to honor students who have passed away.
• Support Deans in completing projects and assignments, marketing CFCC services, and assessment efforts; and other duties as assigned to further the mission of the unit.

Hybrid work environment: 1–2 days per week remote work, dependent upon office needs.

Education:

• Bachelor’s degree.

Experience:

• One (1) year (12 months) of education, training and/or work experience in higher education student programming. (
  
  Note:
  
  a Master’s Degree may be substituted for one year of work experience.)

Education:

Master’s degree in counseling, social work, higher education, student personnel, or related field.

Experience:

• Experience assisting students in crisis and/or who require high levels of support.
• Experience working with database systems such as Maxient or Symplicity’s Advocate.

• Knowledge of student development theory.
• Ability to prioritize work and perform duties independently.
• Strong communication skills.
• Ability to work with students from a wide range of backgrounds.
• Aptitude for creating and fostering positive, constructive work team environments.
• Strong attention to detail.

This is a 100% full-time Civil Service 5002 – Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 9/7/2026. The budgeted salary range for the position is $50,000 – $53,000.

This position is eligible for benefits including Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and veteran status, and complies with all applicable state and federal employment mandates. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act.