Program Manager, In-house Creative

Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.

The people here are shaping how an entirely new industry develops.

As a remote co‑located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

We’re looking for a Program Manager, In‑house Performance Creative to build the operating system for high‑velocity creative testing across paid growth. This person will sit at the center of creative production, paid media strategy, and performance analytics, making sure the team can move fast, learn quickly, and scale creative that drives efficient growth.

• Performance creative operating system. Build the intake, briefing, production, feedback, delivery, and reporting process that helps the team increase creative testing volume.
• Creative testing roadmap. Work with ACD, Paid and Paid Creative Strategist to define the testing roadmap and priorities for the team. Own the production calendar, making sure the team is testing the highest‑impact ideas first and cutting what isn’t worth the resources.
• Resourcing and agency capacity. Evaluate new agencies, production partners, and vendor models to make sure the team has the right capacity and capabilities as creative volume scales. Build the operating model for when to use in‑house resources, when to bring in external support, and how to hold partners accountable to speed, quality, and performance.
• Editor enablement and asset coordination. Ensure editors have the clips and source material they need to move quickly, partnering with Influencer and Marketing teams to source, organize, secure talent rights, and build up a library of great content.
• Tooling, AI, and automation. Assess and implement new creative, AI, production, and measurement tools that help the team produce higher‑volume, higher‑performing creative without adding unnecessary process or slowing down testing.
• Cross‑functional visibility and alignment. Create visibility for leadership and cross‑functional partners by sharing clear updates on what’s in flight, what’s blocked, what’s working, and what we’re learning.
• Creative quality p the team raise the creative bar without slowing down, balancing speed, quality, and performance outcomes.

We offer flexibility to work from home or from one of our global office hubs, and we value in‑person time for planning, problem‑solving, and connection. Team members in this role must live within commuting distance of our San Francisco, Los Angeles, Seattle, or New York City hub.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they’re building. They care more about outcomes than credit and stay close to the product and the people using it.

• 6+ years of experience in creative operations, performance marketing operations, production, or program management at a high‑growth consumer company. Direct paid creative ops experience is a plus, but strong operational and analytical judgment matter most.
• A track record of building systems that scale. You’ve improved an intake process, briefing workflow, creative testing calendar, production tracker, agency model, reporting cadence, or asset delivery system in a measurable way.
• Strong performance creative fluency. You understand paid marketing metrics like CAC, ROAS, LTV, PBP,…