Station Instructor - Emergency Road Service

Overview

This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands‑on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols.

• Fleet vehicle for transport and safekeeping of training supplies and equipment
• Company‑paid uniforms
• 60-80% field work.
• Work-from-home flexibility
• Travel
• Overtime
• Health coverage for medical, dental, vision
• 401(K) savings plan with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services, and more)

• Conduct formal classroom training sessions, workshops, and presentations for ICs personnel regarding ERS policies, procedures, and regulations.
• Deliver training via in‑person classroom, instructor‑led virtual, and field training as assigned.
• Overnight travel required on a pre‑scheduled basis.
• Provide technical support in handling member complaint files.
• Collaborate with ERS teams to identify specific training and coaching opportunities.
• Prepare daily activity journals including weekly and monthly reports.

• 4‑year college degree or equivalent combination of education and work experience required.
• Minimum 3‑year training/coaching work experience in the automotive service industry preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Valid driver’s license and an acceptable driving record required.

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.