Student Services Program Manager

Student Services Program Manager

The Center for Academic Innovation at the University of Michigan is seeking a qualified Student Services Program Manager to collaborate with institutional administrative and academic unit partners to design scalable student service systems and support models within the institution and individual academic units. This includes guiding the development of learner centered policies, processes and service frameworks to support students in degree seeking programs and learners in open non-credit learning experiences.

This role is a consultant for continuous improvement for student and learner services, positively impacting the experience of different learner populations.

• Institutional infrastructure for online student services and support
• Consultative support for academic unit partners
• Establish support for learners in Michigan Online

• Bachelor's degree and 5 or more years of related experience (student success, academic coaching) or equivalent combination of education and experience.
• Demonstrated experience designing, improving or scaling student service programs, services, or operational processes
• Experience using systems thinking to diagnose problems and develop structured program-level solutions.
• Experience working in a consultative or advisory capacity with stakeholders, including influencing decisions without direct authority
• Knowledge of regulations related to student access and academic success (e.g. accessibility, FERPA).
• Experience working with individuals and groups at all levels within the University and ability to manage partnerships and influence cross-functional stakeholders in a matrixed environment.
• Experience supporting or designing for online, hybrid, adult or non-traditional learners.
• Knowledge of trends in technology, innovation, and higher education.
• Align technology solutions with student support needs, current educational and technological trends, and campus-wide goal/priorities and infrastructure.
• Experience in a research focused university setting.
• Ability to learn and appropriately use new technologies to improve processes, communication, and outcomes, including AI-enabled tools where relevant to the role, consistent with university policy and job responsibilities.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes. The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence.

On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Please Note:

This is a 5 year term limited position with the possibility of renewal depending on funding.

Candidates must have legal authorization to work in the United States.

The mode of work for this position is Hybrid with a minimum of 4 days in the office per week, Monday through Thursday, with an option of remote work on Fridays. On occasion, you may be required and must be available to work onsite on Fridays if necessitated by our center's policy and domain leadership or by your job requirements.

The salary for this position will be based upon the selected candidate's education and experience.

We support the creative, responsible, and ethical use of AI tools to enhance our work, in alignment with institutional policies and best practices.

Excellent benefits are available, for details, see (Use the "Apply for this Job" box below)./

Organizational Statement on Harassment

We believe all individuals deserve to be treated with respect and dignity and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with any staff members and student employees in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and…