Online Admissions Specialist

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FT EXEMPT-610001

4 days ago Requisition

TITLE:

Online Admissions Specialist

DEPARTMENT:
Office of Admissions - KYSU Global

REPORTS TO:

Director of Online Education

CLASSIFICATION:
Staff-12 months

EFFECTIVE DATE: TBD

STANDARD

WORK HOURS:

37.5 hours per week

LOCATION:

Online/Remote

EMPLOYMENT STATUS:
Full-Time

EMPLOYMENT CLASSIFICATION:
Exempt

The Online Admissions Specialist serves as the primary point of contact for prospective online students from initial inquiry through admission to Kentucky State University's online academic programs. The position is responsible for recruiting, advising, and guiding prospective students through the admissions process while providing exceptional customer service and timely communication. The Online Admissions Specialist supports enrollment growth by cultivating prospective student relationships, managing recruitment activities, and facilitating a seamless transition from inquiry to enrollment.

Working collaboratively with the Office of Admissions, KYSU Global, Financial Aid, the Registrar, Student Accounts, Academic Affairs, Student Success, and other University departments, the Online Admissions Specialist provides accurate information regarding academic programs, admissions requirements, transfer credit, enrollment procedures, and University policies. The position utilizes customer relationship management (CRM) systems and enrollment technologies to manage prospective student pipelines, monitor enrollment progress, and support institutional enrollment goals.

This position is designated as a remote/hybrid position supporting KYSU Global and requires regular virtual engagement with prospective students, periodic on-campus attendance for meetings, training, recruitment activities, and other University business, as well as occasional travel as assigned.

• Serve as the primary admissions representative for prospective students interested in Kentucky State University's online academic programs from initial inquiry through admission.
• Respond promptly and professionally to prospective student inquiries received through telephone, email, text messaging, video conferencing, web-based platforms, chat, social media, and other communication methods.
• Develop relationships with prospective students by identifying educational goals, career objectives, program interests, prior educational experience, and readiness for online learning.
• Provide accurate and comprehensive information regarding academic programs, admissions requirements, application procedures, transfer credit evaluation, tuition, fees, financial obligations, and University policies.
• Guide prospective students through each step of the admissions process, including application completion, account creation, submission of transcripts and supporting documentation, and completion of required admissions materials.
• Monitor applicant progress throughout the enrollment process and conduct proactive follow-up activities to encourage application completion, resolve outstanding requirements, and reduce incomplete application files.
• Maintain accurate, timely, and comprehensive records of prospective student communications, recruitment activities, enrollment stages, and follow-up actions within the University's customer relationship management system and student information systems.
• Effectively manage an assigned recruitment territory or prospective student population while meeting established enrollment goals and performance expectations.
• Coordinate virtual and in-person admissions appointments, information sessions, webinars, recruitment events, orientations, and other enrollment activities designed to support prospective online students.
• Conduct individual admissions counseling sessions to assist students in understanding program options, admissions requirements, enrollment timelines, and available student support services.
• Collaborate with Financial Aid, the Registrar, Student Accounts, Academic Affairs, Student Success, Information Technology, and other University departments to facilitate the admissions and enrollment process.
• Coordinate a seamless transition of admitted students to academic advising, student success personnel, and other post-admission support services through a collaborative handoff process.
• Participate in recruitment initiatives including virtual college fairs, educational conferences, community outreach activities, employer engagement opportunities, and promotional events representing Kentucky State University and KYSU Global.
• Assist in developing and implementing recruitment strategies, communication campaigns, and enrollment initiatives designed to increase online student enrollment.
• Prepare reports and analyze recruitment, admissions, and enrollment data to evaluate recruitment effectiveness and support continuous process…