Director of Online Instruction and Statewide Delivery

General Description

This position is responsible for leadership of the faculty services and support unit of the college’s online unit, NOVA Online. It involves managing faculty scheduling and workload, orienting and training new online faculty, evaluating faculty performance, and ensuring quality assurance. The role also oversees statewide delivery of NOVA Online courses through Shared Services Distance Learning (SSDL) and Phase II delivery of courses between VCCS partner colleges.

This position is not eligible for telework.

Employees must reside in Virginia, Maryland or District of Columbia.

Hiring Range: $95,000 to $125,000. Starting salary will be commensurate with experience, education, and related qualifications.

• Supervise development and revision of a highly complex class schedule for the online unit.
• Supervise enrollment management activities to ensure achievement of enrollment targets.
• Interact extensively with faculty, deans, and provosts regarding faculty scheduling and workload.
• Supervise the process for assessing faculty readiness for online teaching, orienting and training faculty, and providing first‑year mentoring experiences.
• Evaluate faculty performance through annual class observations of 700+ faculty and provide detailed input to deans and other faculty supervisors.
• Collaborate with the Director of Student Services to respond to student complaints about online courses and faculty, intervening as necessary.
• Develop and implement a robust quality assurance process in partnership with the instructional design team to systematically assess and improve the quality of online instruction.
• Represent NOVA Online through publishing and presenting at national conferences.
• Oversee the Shared Services Distance Learning (SSDL) program.
• Work with liaisons, deans, and vice presidents from 22 VCCS partner colleges to ensure quality delivery of NOL courses.
• Approve new courses for Phase II sharing between partner colleges.
• Assist senior administrators with access to faculty credentials for accreditation purposes.
• Train new liaisons and oversee all administration of SSDL courses, including SIS coding, coding errors, billing, and communication with liaisons.
• Ensure correct merging of students into courses and assist with any arising issues. Maintain annual MOUs between colleges and manage stipends for liaisons.
• Maintain quality instruction through activities such as managing a faculty excellence award, supporting ongoing professional development, addressing faculty performance problems, creating systems to monitor quality of instruction, and conducting virtual classroom visits to review student evaluation data.
• Request regular updates from employees on college decisions and share feedback with supervisors for inclusion in the NOVA Brief.

• Creativity, vision, dedication to data‑driven decision‑making, and outstanding attention to detail.
• Commitment to continual improvement and ability to guide faculty and staff in examining performance data and making needed improvements.
• Ability to manage multiple short‑ and long‑term projects along with routine daily responsibilities.
• Ability to work effectively and lead a team in a complex, fast‑paced, rapidly‑changing environment.
• Excellent written and oral communication skills.
• Comfort working independently while interfacing with varied staff within NOVA Online and college‑wide.
• Ability to use Canvas, web‑conferencing software, web 2.0 tools, spreadsheets, databases, and People Soft.
• Demonstrated ability to lead through organizational change, ambiguity, and competing priorities while maintaining collaborative relationships and operational continuity.
• Knowledge of best practices in online instruction, pedagogy in higher education, and trends in distance learning.
• Knowledge of accreditation, regulatory, and compliance expectations related to distance education, including Regular and Substantive Interaction (RSI), accessibility standards, identity verification, and state authorization requirements.
• Knowledge of principles of outcomes assessment in higher education.
• Master’s degree awarded by a regionally accredited institution.
• Experience…