Temporary Part Time Instructional Prep Specialist; Rowan Online

Rowan University
• 201 Mullica Hill Road
• Glassboro, New Jersey 08028 •

All positions are contingent upon budget appropriations.

Rowan University offers a comprehensive benefits package to its staff and faculty members
* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website. Benefits available to employees of the Rowan‑Virtua School of Osteopathic Medicine can be viewed here.

* Available benefits are dependent upon employee class and union affiliation.

Apply now Job no: 501649
Work type: Temporary Part-Time
Location: Glassboro, New Jersey
Categories: Administrative - Clerical

This position is based at Rowan Online’s dynamic and interactive team hub, located in downtown Glassboro, NJ. Rowan Online Success Coaches thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. To ensure exceptional support for our online learners, in‑office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events.

This student‑centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online’s learning community.

Rowan Online is committed to expanding access, empowering students, and elevating the impact of high‑quality digital education. Our team works closely with faculty, academic programs, and university partners to ensure online courses are designed, prepared, and delivered with excellence.

You will have the opportunity to make a measurable impact on student success and persistence in a growing online division of Rowan University. This role offers meaningful student interaction, cross‑functional collaboration, and the ability to shape the online student experience through data‑informed coaching.

• Provide high‑quality technical and customer support to faculty and students using online learning technologies.
• Work one‑on‑one with instructors to assist with the setup, configuration, and technical implementation of online course materials each academic term using the university’s Learning Management System and related instructional technologies.
• Support the preparation of online courses prior to the start of each term by ensuring course shells, materials, multimedia components, and learning activities are properly implemented and functioning.
• Collaborate with instructors and academic program coordinators to review course materials and facilitate updates or improvements during the course preparation period.
• Ensure that course design and technical implementation comply with federal regulations, New Jersey state requirements, and Rowan University standards for online education.
• Troubleshoot technical issues reported by faculty and students and coordinate solutions with appropriate university partners when necessary.
• Maintain documentation of course preparation processes, technical solutions, and project workflows to support operational continuity.
• Assist with additional projects and initiatives that support Rowan Online operations, digital learning innovation, and instructional technology improvements.

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Experience supporting users within a higher education environment utilizing online academic technologies.
• Proficiency with designing or supporting online courses within commercial Learning Management Systems such as Canvas by Instructure.
• Excellent oral and written communication skills.
• Strong organizational, analytical, and problem‑solving skills.
• Demonstrated commitment to customer service and supporting faculty and students.
• Ability to work independently…