EdPlus Re-Entry Specialist

Job Profile

Student Support Specialist 2

Student Support Services

Full time

$60,200.00 USD Annual

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Connects students to a variety of academic, professional, and personal support services to overcome academic and non‑academic barriers and enhance their skills to increase persistence and graduation rates. The role engages in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return, and conducts in‑depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re‑enrolling.

• Engage in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coach students on developing a plan to achieve their academic and career goals.
• Review completed degree information and remaining credits, as well as alternative program options, and connect students with the appropriate advising department.
• Work closely with financial aid services, student business services, and academic units to re‑enter students and set them up for success.
• Provide support for student accountability and success through collaborative, ongoing connections from initial contact through the first week back in class.
• Respond to student questions and concerns in a timely manner.
• Build student knowledge, skills, attitudes, and beliefs that support success.
• Collaborate with the supervisor for ongoing growth and development plans.
• Identify areas for growth and opportunity and create a personal development plan.
• Work collaboratively and promote the discovery process for problem‑solving.
• Work with internal and external partners in a positive and proactive manner.
• Stay up to date on current policies and training within the university.
• Assume or coordinate other duties or projects as assigned or directed.

• Bachelor’s degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with diverse populations.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Experience working with large and diverse populations in a fast‑paced environment.
• Demonstrated proficiency in multi‑channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re‑entry policies, financial aid, and academic policies.

$51,500 – $60,200 per year; DOE.

The target salary for this position is $52,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

EdPlus at ASU is located at Sky Song, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States;
EdPlus at ASU will not be a sponsor for this position.

Off‑Campus:
Scottsdale

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.