Learning & Development Specialist - Revenue Cycle Training - Remote

Learning & Development Specialist

Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

The Learning & Development Specialist is responsible for designing, developing, and delivering training programs that support revenue cycle operations across the organization. This role combines instructional design expertise with strong facilitation skills to create engaging learning experiences and deliver accurate, high-impact training on healthcare finance, insurance, billing, and revenue cycle processes. The position facilitates recurring instructor-led training sessions focused on Revenue Cycle topics.

Training sessions emphasize not only system navigation and task execution, but also the business impact of employees' work and how their actions affect downstream processes, operational efficiency, compliance, and financial outcomes.

Hours:

Monday - Friday, 8:00am - 5:00pm CST

Preferred

Skills & Experience:

• Experience with Articulate Storyline for training development (required).
• Experience facilitating instructor-led training sessions on health insurance and finance topics.
• Experience conducting needs analysis and performance gap identification for training development.
• Experience designing training on systems and policies, especially on financial topics.
• Experience evaluating training.

Key Responsibilities:

• Consults with Revenue Cycle customers to determine appropriate solutions for business need.
• Conducts needs analysis to determine performance/engagement objectives.
• Uses probing questions to determine root cause of issue or need for organizational development, learning or engagement experience.
• Gathers content material from subject matter experts and performs research, as needed.
• Uses information obtained in analysis to design, develop, and implement program or solution that meets the need of customer.
• Designs, creates and delivers effective in-class and virtual instructor-led classes, eLearning, job aides and performance-support materials as appropriate to meet the learning need.
• Utilizes rapid instructional design tools and processes, adult learning theory and experience to develop and deliver effective training solutions.
• Provides technologically innovative, engaging, and instructionally sound learning deliverables.
• Reviews, evaluates and reports program or solution effectiveness.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities:

• Adult Learning Theory (Intermediate):
  Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.
• Consulting (Intermediate):
  The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner.
• Educational Multimedia (Intermediate):
  Multimedia is more than one training development medium, such as e-learning software, video/audio production editing, etc. Multimedia also includes the use of the combination of text, sound, and/or motion video in learning experience development.
• Instructional Design (Intermediate):
  The practice of maximizing the effectiveness, efficiency and appeal of instruction and other learning experiences consisting broadly of determining the current state and needs of the learner, defining the end goal of instruction, and creating the learning experience to achieve the intended goal of the learning.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay…