Learning & Development Specialist - Revenue Cycle Training - Remote

Learning & Development Specialist

Responsible for designing, developing, and delivering training programs that support revenue cycle operations across the organization. This role combines instructional design expertise with strong facilitation skills to create engaging learning experiences and deliver high‑impact training on healthcare finance, insurance, billing, and revenue cycle processes.

• Consults with Revenue Cycle customers to determine appropriate solutions for business need.
• Conducts needs analysis to determine performance/engagement objectives.
• Uses probing questions to determine root cause of issue or need for organizational development, learning or engagement experience.
• Gathers content material from subject matter experts and performs research, as needed.
• Uses information obtained in analysis to design, develop, and implement program or solution that meets the need of customer.
• Designs, creates and delivers effective in‑class and virtual instructor‑led classes, eLearning, job aides and performance‑support materials as appropriate to meet the learning need.
• Utilizes rapid instructional design tools and processes, adult learning theory and experience to develop and deliver effective training solutions.
• Provides technologically innovative, engaging, and instructionally sound learning deliverables.
• Reviews, evaluates and reports program or solution effectiveness.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

• Experience with Articulate Storyline for training development (required).
• Experience facilitating instructor‑led training sessions on health insurance and finance topics.
• Experience conducting needs analysis and performance gap identification for training development.
• Experience designing training on systems and policies, especially on financial topics.
• Experience evaluating training.

• Adult Learning Theory (Intermediate):
  Knowledge of the principles and practices of providing instruction to the adult learner.
• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program.
• Consulting (Intermediate):
  The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner.
• Educational Multimedia (Intermediate):
  Multimedia is more than one training development medium, such as e‑learning software, video/audio production editing, etc.
• Instructional Design (Intermediate):
  The practice of maximizing the effectiveness, efficiency and appeal of instruction and other learning experiences.

• Education:
  
  Bachelor's (Required)
• Experience Level: Minimum 3 years of relevant work experience
• Work Experience:
  
  Relevant work experience in health or finance training.
• Certifications:
  
  None specified.

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package that may include health, disability, retirement and/or wellness offerings.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.