Inbound Technician ; Internal

Job Summary

This includes answering questions and providing assistance regarding the admissions process, student fee and tuition structure, online and in-person orientation, transfer of credits, residency, various enrollment options, placement testing, ACT/SAT scores, academic advising, career advising, campus locations and the general catalog. Assist students with academic course exploration, sequencing, scheduling, class selection, and website navigation (including MySLCC and other College electronic resources).

Refer prospective students to appropriate Student Services, Academic, or Administrative departments. Provide accurate, courteous, and timely support to current students contacting the College via all appropriate channels (including but not limited to telephone, mail, email, and online chat). This includes answering questions and providing assistance student fee and tuition structure, academic advising, career advising, campus and classroom locations, parking, and the general catalog.

Assist students with academic course exploration, sequencing, scheduling, class selection, registration, and website navigation (including MySLCC and other College electronic resources). Explain grading criteria and support students regarding the processes of adding, dropping, auditing, and withdrawing from classes. Explain transcript ordering and graduation processes to current and former students. Refer students to appropriate Student Services, Academic, or Administrative departments. Proactively research changes within other departments and programs at the College and share information with colleagues to maintain the most up to date reference materials and directory information.

Work side by side with new employees while training and allowing them to listen into calls. Other duties as assigned. This is a fully remote position with scheduled meetings and retreats taking place on campus throughout the year. This position is aimed to be a morning to mid shift, with hours between 7:30am-5:30pm.

• Superior customer relation skills.
• Professional telephone etiquette.
• Exceptional organizational skills and problem-solving skills.
• Demonstrated ability to multi-task.
• Solid knowledge of College organization and campuses.
• Type 30+ wpm.
• Proficient in Microsoft Office, Excel, and Outlook.
• Flexibility to adjust schedules for busy periods.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

• High school diploma or equivalent required.
• Zero (0) to Three (3) years of full-time customer service experience required.
• Trade off 1:1 in experience/education requirement.

Bilingual (Spanish) preferred.

Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.