Student Academic Success Services Coordinator

Student Academic Success Services Coordinator

The Student Academic Success Services (SASS) Coordinator provides academic support to students, manages student issues as they arise, hires and supervises student employees, and interacts professionally with university personnel, including faculty, Chairs, and Deans. SASS' academic support programs are an integral part of Academic Affairs and contribute directly to the University's graduation and retention rates. The coordinator also contributes to the development, delivery, and assessment of student academic service retention efforts including Supplemental Instruction (SI), tutoring, and Peer-Assisted Student Success (PASS) programs.

Recruits, interviews, hires, and trains up to 120 student employees, which include SI leaders, tutors, and PASS leaders for assigned disciplines.

• Supervises, observes and meets regularly with SI leaders, tutors, and PASS leaders.
• Makes decisions about appropriate assignment of student employees to specific support roles in Student Academic Success Service (SASS).
• Conducts professional development sessions, workshops and training for student leaders based on CRLA accreditation.
• Recommends improvements to university administration to enhance the effectiveness of academic support programs.
• Ensures programs are aligned with certification standards set forth by the College Reading and Learning Association.
• Collaborates with team to collect, analyze, and evaluate data for reporting outcomes of SASS on course grades, retention, and degree progression
• Develops, updates, and maintains training materials, forms, policies and procedures for SASS.
• Builds and maintains academic support schedules for SI, PASS leaders, and tutors.
• Evaluates academic needs and updates course schedule to reflect academic support.
• Manages attendance reporting database and generates regular reports.
• Creates student surveys for scheduling purposes and program assessment.
• Presents to faculty and university staff about the SI program and alternative academic support services offered by SASS.
• Supports expansion and promotion efforts for SI, tutoring, and PASS.

Marginal Functions:

• Perform other duties as assigned by immediate supervisor.
• Attend conferences
• Continue professional development

Required Qualifications

Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

UNF's Student Success team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. After completing onboarding and training in this position you can be part of a hybrid team (mix of on-campus and in-state remote work). You will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development.

Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package including UNF's Employee Education Program, which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master's degree or certificate in one of UNF's 75 graduate programs in arts and sciences, business, computing and engineering, education, and health.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for…