International Student Advisor

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $62,400

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

Join a dynamic team supporting over 4,000 international students, scholars, and their dependents at the University! In this role, you will play a key part in ensuring compliance with immigration regulations that impact student enrollment and scholar hosting. Your work will include creating and processing immigration documents, handling daily and semesterly reporting, and managing applications for immigration status-related benefits. In this role, you will also help manage the International Student and Scholar Portal.
Beyond compliance, you’ll have the opportunity to educate and guide our international community, helping students and scholars understand their immigration responsibilities and thrive during their time at the University. This is a chance to make a meaningful impact while working in a collaborative, student-focused environment.

Education and Experience

• Bachelor’s degree or equivalent combination of education or experience in a related field such as Law, Cross-Cultural Counseling, Higher Education, International Relations, Humanities, Social Work, Information Technology required.
• Strong computer skills are required.
• 3+ years’ experience working in an office which has an international education exchange focus is required.
• 3+ years’ experience working with U.S. immigration regulations is essential.
• Must hold U.S citizenship or lawful permanent resident status to meet federal regulatory requirements for status as a Designated School Official and Alternate Responsible Officer as required by the Department of Homeland Security and the Department of State.
• Significant technology expertise is required including MS-Word, Excel, Access, Outlook and other web-based applications.
• Experience with SEVIS , People Soft, Oracle systems and an international education office software program preferred.

Skills and Knowledge

• Knowledge of F and J immigration regulations required; other immigration knowledge helpful.
• Demonstrated analytical skills to interpret regulations and apply them to university student and scholar situations.
• Solid skills in database applications and experience with data-based applications and management is preferred.
• Excellent written and oral communication skills in the English language preferred.
• Cross-Cultural educational background, second language fluency, living or working abroad experience is preferred.
• Participation in NAFSA :
  Association of International Educators is preferred.

Responsibilities

• Serves as a Designated School Official /International Student Advisor.
• Advises students on a drop-in basis, by scheduled appointment, over the phone, video chat, and through email on immigration and visa-related matters, connecting them with university resources, and supporting their adjustment to new cultural and social environments.
• Process immigration-related benefit applications including CPT , OPT , STEM Extensions, OPT & STEM Extension Employment reporting, program extensions, dependent requests, transfer outs,…